Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. His manager chose to retrain Evan, using the control of
A) feedforward.
B) concurrent.
C) feedback.
D) evaluation.
E) monitoring.

Question

Quizplus · Accepted Answer

Evan's manager wanted to prevent the mistake from happening again, so he used feedforward control. Feedforward control focuses on preventing future problems. It does this by collecting performance information about past performance and then planning to avoid pitfalls or roadblocks prior to starting a task or project, essentially helping people learn from mistakes.

Evan Accidentally Quoted a Customer a Price for New Flooring