Which is not a component of SERVQUAL?
A) reliability
B) retail image
C) assurance
D) responsiveness
Correct Answer:
Verified
Q8: Which of the following is not a
Q9: An investigation of a retailer's total retailing
Q10: The first step in undertaking a retail
Q11: The purpose of _ is to study
Q12: In benchmarking,a retailer _.
A) compares its efficiency
Q14: "What if" planning,based on alternative scenarios,is called
Q15: Industry norms for performance measures are important
Q16: Which statement concerning the American Customer Satisfaction
Q17: Which of the following is not a
Q18: Which type of retail plan process increases
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