Which factor has had the greatest impact on the success of Home Depot?
A) its low pricing strategy
B) its development and use of a retail strategic plan
C) its excellent physical distribution systems
D) its outstanding customer service

Question

Quizplus · Accepted Answer

While all of the factors listed have contributed to Home Depot's success, its development and use of a retail strategic plan has been the greatest contributor. Home Depot was one of the first retailers to utilize a strategic plan, which enabled them to better understand their customers and their needs, as well as to effectively compete with other retailers in the industry. This allowed them to grow rapidly and achieve significant success in a relatively short amount of time.

Which Factor Has Had the Greatest Impact on the Success