Question 1

In organizational culture,______ are values and beliefs that are so deeply ingrained that they are considered unquestionably true.

Accepted Answer

Assumptions are values and beliefs that are deeply ingrained in organizational culture and are considered unquestionably true. Returns, investments, and scorecards are not related to this concept of deeply ingrained values and beliefs.

Question 2

As human resource director,Emmy is entering employee skills and performance appraisal data into a computer.The data will be used in the strategic planning process to determine training needs.Emmy is using a ______.

Accepted Answer

Emmy is using a human resource management system to input employee data for the purpose of identifying training needs. An organizational chart is a visual representation of the company's hierarchy and reporting structure. A balanced scorecard is a tool used to measure and track the achievement of strategic objectives. Social media is a platform for online communication and marketing.

Question 3

Rebecca is examining a measure of the financial return the human resources department received for its investment in a new performance appraisal system.The new system cost $3,500 and saved more than $5,000 in payroll expenses.Rebecca is examining the ______.

Accepted Answer

The scenario describes a calculation of return on investment (ROI), which is the ratio of the net profit gained from an investment to the cost of the investment. In this case, the cost of the investment is $3,500 and the savings are at least $5,000, so the ROI is greater than 1 (i.e. the investment generated more benefits than cost). Economic value added (A) is a measure of shareholder value that takes into account a company's cost of capital. Gain from investment (C) is not a commonly used term in financial analysis. Balanced scorecard (D) is a strategic management tool that measures an organization's performance across multiple dimensions, including financial, customer, internal processes, and learning and growth.

Question 4

______ measures financial,customer service,internal process,and learning and growth (or sustainability)measures.

Accepted Answer

The Balanced Scorecard is a strategic management tool that helps an organization align its vision and strategy with day-to-day activities. It includes financial measures, customer service measures, internal process measures, and learning and growth (or sustainability) measures. Therefore, the balanced scorecard measures all the factors listed in the question. Economic value added (B) is a financial performance measure that calculates the amount of value a company generates in excess of its cost of capital. HR scorecard (C) is a tool used to measure and evaluate the effectiveness of HR management practices in achieving an organization's strategic objectives. Human resource management systems (D) are software applications that help HR professionals manage important HR functions such as recruiting, payroll, benefits administration, and performance management. None of these options measure all the factors listed in the question.

Question 5

______ is a measure of profits that remain after the cost of capital has been deducted from operating profits.

Accepted Answer

Economic value added (EVA) is a financial metric that calculates profits earned by a company after deducting the cost of capital or the cost of financing its operations. Basically, it shows whether a company has generated wealth for its shareholders, as it assesses if the company is creating value after taking into account all expenses, including the cost of capital. HR management systems, return on investment, and HR scorecard are not measures of profits that take into account the cost of capital.

Question 6

The three levels of ______ include behavior,values and beliefs,and assumptions.

Accepted Answer

The three levels mentioned describe the components of organizational culture, which includes how employees behave, the values and beliefs that drive their behavior, and the underlying assumptions that shape the organization's culture overall. Organizational structure refers to the formal hierarchy and reporting lines within the company. Employees and mission and vision do not encompass all three levels mentioned.

Question 7

______ are interacting database systems that deliver HR information and allow human resource managers to automate some human resource management functions.

Accepted Answer

Human resource management systems (HRMS) are interactive database systems that allow HR managers to automate some HR management functions. They typically have modules for managing payroll, benefits, performance reviews, time tracking, and other HR functions. They can also integrate with other HR tools, such as applicant tracking systems and onboarding software, to create a comprehensive HR management platform. Return on Investments (ROI) and Economic Value Added (EVA) are financial metrics used to evaluate the financial performance of a company, while HR scorecards measure the effectiveness of HR practices and strategies.

Question 8

Holly had an idea for improving the process of recording invoices.When she told her boss about her idea,he told her it was a good idea but the department would stick with the old system.When she asked why they could not change to the new system,her boss would only say,"We have always done it this way and it makes sense to us." This is an example of the ______ level of culture.

Accepted Answer

This scenario reflects the assumptions level of culture, as the boss's response indicates a deeply ingrained belief or assumption that the old system works and should not be changed. It is not just a matter of behavior or values and beliefs, as the boss's response indicates a resistance to change based on assumptions about the way things should be done. The objective level is not relevant in this scenario.

Question 9

______ is one of the mechanisms now used to both monitor and-at least partially-control organizational environments.

Accepted Answer

Social media is increasingly used by organizations to monitor public opinion, engage with customers, and influence their organizational environment. Through platforms like Twitter, Facebook, and LinkedIn, companies can track trends, respond to consumer concerns, and promote their brand, making it a tool for both monitoring and partially controlling their external environment.

Question 10

The five artifacts of ______ are heroes,stories,slogans,symbols,and ceremonies.

Accepted Answer

The five artifacts listed are all elements of organizational culture, which refers to the shared values, beliefs, behaviors and customs that shape how people in an organization work and interact with each other. Heroes are admired individuals within the organization who embody its culture and values; stories are narratives that convey the organization's history, mission and identity; slogans are catchy phrases that capture its values or goals; symbols are visual representations of its culture and identity, such as logos or mascots; and ceremonies are formal or informal rituals that mark important events or accomplishments, such as award ceremonies or team-building activities. Together, these artifacts help to reinforce the culture and identity of the organization, shaping how people perceive it and motivating them to act in ways that align with its values and goals.

Question 11

______ is a measure of the financial return the organization receives because of something it did to invest in the organization or its people.

Accepted Answer

Return on investment (ROI) is a specific measure of financial return that calculates the benefit (return) an organization receives in relation to the cost of a particular investment. This can be used to determine the success of various HR initiatives, such as training programs or HR technology implementations. Economic value added (A) is a broader concept that measures the value created by a business above and beyond its cost of capital. Human resource management systems (B) and HR scorecard (D) are tools used to manage and measure HR performance, but they do not specifically measure financial return.

Question 12

Executives at Acme Global give awards to high performing employees.The executives believe that if they recognize the performance of a few employees it will inspire all employees to work hard.This type of decision-making is part of the ______ level of culture.

Accepted Answer

The decision to give awards to high performing employees is based on the values and beliefs of the organization. Acme Global values hard work and recognizes that recognizing high performers can inspire others to work hard as well. This is an example of the values and beliefs level of culture.

Question 13

Executives at Acme Global display their awards and certificates prominently in their offices.This demonstration of their achievements is part of the ______ level of culture.

Accepted Answer

The behavior level of culture includes visible actions and objects, such as displaying awards and certificates, which are observable expressions of culture.

Question 14

Because organizational culture is based at least partly on assumptions,values,and beliefs,it is a very powerful force in ______ how people act within its boundaries.

Accepted Answer

Organizational culture influences and often dictates how people act within its boundaries. As values, beliefs, and assumptions are deeply ingrained within a culture, they exert a substantial amount of control over employee behavior and decision-making. Therefore, organizational culture is a powerful force in controlling how people behave within the organization.

Question 15

Human resource managers must become comfortable with collecting and analyzing ______ to drive results.

Accepted Answer

The answer of Human resource managers must become comfortable with...

Question 16

In organizational culture,______ includes the observable things that people do and say or the actions employees take.

Accepted Answer

Organizational behavior refers to the actions and attitudes of employees within a company. It involves the observable things that people do and say, including their interactions with each other, their work habits, and their overall work attitudes. Objectives are goals that organizations strive to achieve, complexity refers to the level of difficulty or intricacy in a company's operations, and analytics refers to the use of data and statistical analysis to inform decision-making.

Question 17

______ is the process of accessing large amounts of data to analyze those data and gain insight into significant trends or patterns within organizations or industries.

Accepted Answer

Data analytics involves accessing and analyzing large amounts of data to understand trends and patterns within organizations or industries. Complexity, organizational culture, and formalization are all related to the structure and characteristics of organizations, but are not directly related to data analytics.

Question 18

______ involves the collection of extremely large data sets on which it has only recently become possible to perform data analytics.

Accepted Answer

Big data refers to the collection of large and complex data sets that require advanced technologies and techniques for analysis. This has become possible due to advancements in technologies such as cloud computing, storage, and processing that allow organizations to collect and manage vast amounts of data from various sources. Big data analytics enables companies to extract valuable insights and make data-driven decisions that can lead to improved performance, productivity, and innovation.

Question 19

______ is the convergence of human resource management and big data.

Accepted Answer

Workforce science is the field that represents the convergence of HR management and big data. It involves the collection, analysis, and interpretation of large sets of employee-related data to improve workforce management and organizational performance. Technologies and data analytics are related to workforce science but do not fully encompass the concept, while economic analysis is not directly related to HR management and big data convergence.

Question 20

In organizational culture,______ represent the way people believe they ought to behave,and beliefs represent "if,then" statements like "If I do X,then Y will happen."

Accepted Answer

Values are the foundation of organizational culture and represent the beliefs and principles that guide behavior. They are based on "if, then" statements, such as "If I act with integrity, then I will be respected." Systems, investments, and resources are all components of organizational culture, but they do not represent the beliefs and values that guide behavior.

Quiz 2: Strategy-Driven Human Resource Management