Question 1

In the present view of the field,human resource managers no longer run an organizational ______.Their function,along with all other managers,is to improve organizational revenues and profits.
A) revenue center
B) productivity center
C) cost center
D) business skill

Accepted Answer

Human resource managers are traditionally seen as managing a cost center, not directly generating revenue but focusing on minimizing costs associated with employee management and maximizing employee efficiency.

Question 2

A ______ is a division or department within the organization that brings in no revenue or profit for the organization.This type of division or department only costs money for the organization to run.
A) revenue center
B) business center
C) cost center
D) productivity center

Accepted Answer

A cost center is a division or department within an organization that does not generate revenue or profit, but only incurs costs for the organization to operate. They exist for the purpose of supporting revenue-generating areas of the organization.

Question 3

Managers of a 21st-century organization will need to be more ______ aware to deal with individuals with significantly different work ethics,cultural norms,and even languages.
A) culturally
B) technologically
C) effectively
D) efficiency

Accepted Answer

The sentence mentions the need for managers to be aware of individuals with different work ethics, cultural norms, and languages. This indicates the importance of cultural awareness, making choice A the best option. Option B, technological awareness, is not directly related to the sentence. Option C, effective awareness, is too broad and vague to be the best option. Option D, efficiency awareness, is also unrelated to the sentence.

Question 4

In an annual report,the CEO of Acme Global emphasizes the importance of the people who work for Acme Global and their contribution to the organization's success.The CEO is talking about Acme Global's ______.
A) human resources
B) cost center
C) revenue center
D) productivity

Accepted Answer

The CEO's emphasis on the importance of the people who work for Acme Global and their contribution to the organization's success indicates that he is talking about the company's human resources.

Question 5

Bryan has been employed at Acme Global for 15 years.He is satisfied with his job and performs it very well.He has been a high performer for all 15 years.According to HR,Bryan has a high level of ______.
A) sustainability
B) employee engagement
C) empathy
D) efficiency

Accepted Answer

Employee engagement refers to the level of commitment, passion, and dedication an employee has towards their job and the organization they work for. Bryan's satisfaction, high performance, and continued employment for 15 years are strong indicators of his high level of employee engagement. While sustainability, empathy, and efficiency are all important factors in the workplace, they do not necessarily relate to Bryan's specific situation.

Question 6

______ and the ability to analyze large data sets have disrupted every industry and the way every organization does,or should do,business.
A) Productivity
B) Efficiency
C) Revenue
D) Technology

Accepted Answer

The statement refers to the disruption caused by technology and the ability to analyze large data sets. Option D, technology, is the most relevant choice as it encompasses the advancements and innovations that have enabled organizations to gather, store, and analyze data with greater speed and accuracy, thus revolutionizing the way they conduct business. Options A, B, and C, while important, do not directly address the impact of technology and data analysis on business operations.

Question 7

At the Acme Global Corporation,the human resources department provides limited services to the organization.These services include things like keeping track of job applicants,maintaining employee paperwork,and filing annual performance evaluations.This view of the HR department is consistent with the ______ view of human resource management.
A) 21st century
B) traditional
C) sustainable
D) revenue center

Accepted Answer

The traditional view of human resource management sees the HR department as mainly administrative support, focused on maintaining employee records, managing payroll, and ensuring compliance with employment laws and regulations. This limited view of HR does not prioritize strategic workforce planning or maximizing employee potential.

Question 8

Carli is concerned about how many organizational resources are being used at Acme Global to get the work done.She frequently asks the question,"Did we do things right?" Carli is concerned with ______.
A) sustainability
B) cost
C) productivity
D) efficiency

Accepted Answer

Carli's concern about whether things are being done right and the focus on the use of organizational resources suggest a concern for efficiency, which is about doing things in the best possible way with the least amount of waste or effort. Sustainability is about balancing economic, social, and environmental considerations to ensure long-term viability. Cost is a factor in efficiency but also involves broader financial considerations. Productivity is about how much output is produced given a certain set of inputs, which is related to efficiency but not exactly the same.

Question 9

______ are divisions or departments in organizations that generate monetary returns for the organizations.
A) Human resources
B) Cost centers
C) Productivity centers
D) Revenue centers

Accepted Answer

Revenue centers are the divisions or departments within an organization that generate monetary returns through the sale of goods or services. These centers are responsible for earning revenue for the organization and contribute directly to its overall financial success. Human resources and cost centers are not revenue-generating departments, while productivity centers may contribute to the organization's goals in other ways, such as improving efficiency or reducing costs.

Question 10

In the past,an organization's human resource department would have been considered a ______.
A) cost center
B) revenue center
C) productivity center
D) technical skill

Accepted Answer

In the past, the primary role of human resource departments was to manage employee hiring, benefits, and payroll, which were considered costs to the organization. As such, the human resource department was classified as a cost center, as it was seen as a function that incurred expenses rather than generating revenue.

Question 11

For organizations in developed countries,a lack of ______ for increasingly complex jobs is an ongoing problem.
A) skilled workers
B) technology
C) diversity
D) competition

Accepted Answer

As organizations in developed countries continue to expand and take on more complex tasks, the need for skilled workers becomes increasingly important. However, many organizations are struggling to find and retain individuals with the necessary skills and knowledge to perform these tasks effectively. This has become an ongoing problem for many organizations in developed countries. While technology, diversity, and competition are all important factors for organizations to consider, they are not necessarily the root cause of the ongoing problem in finding and retaining skilled workers.

Question 12

______ is the amount of output that an organization gets per unit of input,with human input usually expressed in terms of units of time.
A) Empathy
B) Productivity
C) Sustainability
D) Revenue

Accepted Answer

Productivity is the measure of how much output is produced per unit of input, such as time. Empathy, sustainability, and revenue are not directly related to this concept.

Question 13

______ is a combination of job satisfaction,ability,and a willingness to perform for the organization at a high level and over an extended period of time.
A) Empathy
B) Employee engagement
C) Sustainability
D) Productivity

Accepted Answer

Employee engagement is the combination of job satisfaction, ability, and willingness to perform at a high level for an extended period of time. It refers to the emotional commitment an employee has towards their organization and its goals. High levels of employee engagement are associated with increased productivity and better business outcomes.

Question 14

A(n)______ is a revenue center that enhances profitability of the organization through enhancing the productivity of the people within the organization.
A) productivity center
B) cost center
C) employee engagement
D) human resources

Accepted Answer

A productivity center focuses on improving the productivity and efficiency of employees, which can lead to increased revenue and profitability for the organization. Cost centers, human resources, and employee engagement are all important aspects of running an organization, but they do not directly enhance profitability through productivity improvements.

Question 15

Alex wants to make sure that Acme Global is getting work done whenever and however it must be done.He frequently asks the question,"Did we do the right things?" Alex is concerned with ______.
A) efficiency
B) empathy
C) effectiveness
D) sustainability

Accepted Answer

Alex is focused on whether the work being done by Acme Global is effective in achieving its goals. He is less concerned with the efficiency or sustainability of the work, and there is no information given to suggest he is particularly focused on empathy.

Question 16

Productivity is the result of two components over which managers have control.The two components are ______.
A) sustainability and turnover
B) absenteeism and turnover
C) productivity and revenue
D) effectiveness and efficiency

Accepted Answer

Effectiveness and efficiency are the two components of productivity that managers have control over. Effectiveness refers to doing the right things, while efficiency relates to doing things in the right way. Managers can improve productivity by focusing on both components and finding ways to optimize them.

Question 17

Ashley is interested in measuring the amount of output that Acme Global gets per unit of input.Specifically,she would like to measure how much time each worker spends on each assignment.Ashley is interested in measuring ______.
A) revenue
B) turnover
C) productivity
D) costs

Accepted Answer

Ashley is interested in measuring productivity, which is the amount of output per unit of input. She wants to measure the time each worker spends on each assignment, which is a measure of input. Therefore, productivity is the best choice. Revenue, turnover, and costs are not relevant to Ashley's interest in measuring worker input and output.

Question 18

At the Acme Global Corporation,the human resources department deals primarily with improving the productivity of the people within the organization.This view of the HR department is consistent with the ______ view of human resource management.
A) present
B) engagement
C) sustainable
D) traditional

Accepted Answer

The answer of At the Acme Global Corporation,the human resources...

Question 19

In the present view of the field,human resource management deals primarily with improving the ______ of the people within an organization.
A) empathy
B) sustainability
C) turnover
D) efficiency

Accepted Answer

Human resource management aims to improve the efficiency or productivity of employees within an organization. This can be achieved through various methods such as training and development programs, performance management, and effective communication strategies. While empathy, sustainability, and turnover may also be considerations within human resource management, improving efficiency is typically the primary goal.

Question 20

Devin is concerned about how Acme Global will continue to recruit employees given the aging workforce and skills shortages.Devin is concerned about ______.
A) technical skills
B) knowledge workers
C) labor demographics
D) employee engagement

Accepted Answer

Devin is concerned about labor demographics, specifically the aging workforce and skills shortages that may make it difficult for Acme Global to recruit new employees. This suggests that there may not be enough workers with the necessary skills and experience to fill open positions, which is a concern related to labor demographics.

Quiz 1: The New Human Resource Management Process

In the present view of the field,human resource managers no longer run an organizational ______.Their function,along with all other managers,is to improve organizational revenues and profits.

A ______ is a division or department within the organization that brings in no revenue or profit for the organization.This type of division or department only costs money for the organization to run.

Managers of a 21st-century organization will need to be more ______ aware to deal with individuals with significantly different work ethics,cultural norms,and even languages.

In an annual report,the CEO of Acme Global emphasizes the importance of the people who work for Acme Global and their contribution to the organization's success.The CEO is talking about Acme Global's ______.

Bryan has been employed at Acme Global for 15 years.He is satisfied with his job and performs it very well.He has been a high performer for all 15 years.According to HR,Bryan has a high level of ______.

______ and the ability to analyze large data sets have disrupted every industry and the way every organization does,or should do,business.

Carli is concerned about how many organizational resources are being used at Acme Global to get the work done.She frequently asks the question,"Did we do things right?" Carli is concerned with ______.

______ are divisions or departments in organizations that generate monetary returns for the organizations.

In the past,an organization's human resource department would have been considered a ______.

For organizations in developed countries,a lack of ______ for increasingly complex jobs is an ongoing problem.

______ is the amount of output that an organization gets per unit of input,with human input usually expressed in terms of units of time.

______ is a combination of job satisfaction,ability,and a willingness to perform for the organization at a high level and over an extended period of time.

A(n) ______ is a revenue center that enhances profitability of the organization through enhancing the productivity of the people within the organization.

Alex wants to make sure that Acme Global is getting work done whenever and however it must be done.He frequently asks the question,"Did we do the right things?" Alex is concerned with ______.

Productivity is the result of two components over which managers have control.The two components are ______.

Ashley is interested in measuring the amount of output that Acme Global gets per unit of input.Specifically,she would like to measure how much time each worker spends on each assignment.Ashley is interested in measuring ______.

At the Acme Global Corporation,the human resources department deals primarily with improving the productivity of the people within the organization.This view of the HR department is consistent with the ______ view of human resource management.

In the present view of the field,human resource management deals primarily with improving the ______ of the people within an organization.

Devin is concerned about how Acme Global will continue to recruit employees given the aging workforce and skills shortages.Devin is concerned about ______.