A manager needs to be called to sign off on every return that a cashier performs at Sun and Fun Sportswear. The CEO continues this policy because he wants every manager to "look those customers right in the eye" and "stake their job on taking those items back." Clearly, Sun and Fun empowers its employees to make decisions at their jobs.

Question

Quizplus · Accepted Answer

Bureaucratic organizations are characterized by top-down authority, division of labor, and the presence of many rules and regulations. Empowerment is often missing from an organization where decisions are made top-down.

A Manager Needs to Be Called to Sign Off on Every