Tangibles in the service sector include ______.
A) the physical features of the service facility
B) the price of the service
C) the packaging
D) the speed of delivery
Correct Answer:
Verified
Q5: Perceived quality is _.
A)the customer's view of
Q6: Quality may be defined as _.
A)the product's
Q7: The perception gap _.
A)is the gap between
Q8: The fitness for use aspect of quality
Q9: For a firm,competing on all eight dimensions
Q11: Which of the following is NOT true
Q12: The goal of managing quality in the
Q13: The Four Seasons Hotel and Toyota are
Q14: Appraisal costs are _.
A)the costs of measuring
Q15: Dimensions of tangible product quality can include
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