Which of the following includes the tangible and intangible features that characterize a service?
A) Process selection
B) Service process design
C) Product life cycle
D) Benefits
E) Service value package

Question

Quizplus · Accepted Answer

The service value package includes both tangible and intangible features that characterize a service. Process selection and service process design are specific aspects of service operations management, while the product life cycle and benefits may be relevant in other contexts, but do not specifically relate to the features that characterize a service.

Which of the Following Includes the Tangible and Intangible Features