In which of the following is the customer part of the system during service delivery?
A) A high-contact system
B) A low-contact system
C) A flexible system
D) A quality system
E) A utility system

Question

Quizplus · Accepted Answer

In a high-contact system, the customer is actively involved and is considered part of the service delivery process. Examples of high-contact systems include healthcare or personal grooming services. In contrast, low-contact systems like online shopping do not require as much customer involvement during service delivery. Flexible, quality, and utility systems do not necessarily relate to the level of customer involvement.

In Which of the Following Is the Customer Part of the System