Which of the following is critical to the success or failure of service operations?
A) Provider-customer contact
B) Internet exposure
C) Supply chain
D) Tangible services products
E) Supplier-manufacture contact

Question

Quizplus · Accepted Answer

Provider-customer contact is critical to the success or failure of service operations because it directly impacts the customer's perception of the service quality. The interaction between the service provider and customer can determine whether the customer is satisfied or dissatisfied with the service. Internet exposure, supply chain, tangible service products, and supplier-manufacture contact may also be important factors, but they are not as critical as provider-customer contact.

Which of the Following Is Critical to the Success or Failure