You Follow Up with Elizabeth and Discover That She Is

You follow up with Elizabeth and discover that she is quite angry about the information sessions because she believes that you are implying that what she has been doing all these years means that she is incompetent and does not care about her patients.Your response to her should indicate that

A) Elizabeth will never adopt the change.
B) Elizabeth is insecure in her practice.
C) Elizabeth requires more information about the practice.
D) change involves emotions rather than intellect.