The home health agency hired an expert in financial management to evaluate and propose a plan for reversing a growth in expenses and a decrease in revenues.The expert is well respected,both personally and professionally,by members living in this small community.To be effective,staff will need to perceive this change agent as
A) trusted and quiet.
B) flexible and informal.
C) credible and legitimate.
D) communicative and personable.

Question

Quizplus · Accepted Answer

To influence the decision,the expert must be seen as having knowledge that is credible and legitimate in relation to this particular situation.

The Home Health Agency Hired an Expert in Financial Management