Name 2 of the 4 steps in disarming anger effectively.

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The Answer is Two of the four steps in disarming anger effectively are:

1. **Active Listening**: This involves giving your full attention to the person who is angry, acknowledging their feelings without judgment, and demonstrating that you understand their perspective. Active listening can help de-escalate the situation by making the person feel heard and valued. It includes using techniques such as nodding, maintaining eye contact, and reflecting back what the person has said to show comprehension.

2. **Expressing Empathy**: Empathy is the ability to understand and share the feelings of another. When dealing with an angry person, expressing empathy can help to validate their emotions and show that you care about their concerns. This doesn't mean you have to agree with their viewpoint, but rather that you recognize the emotions they are experiencing. Phrases like "I can see why you're upset" or "It makes sense that you'd feel that way" can go a long way in calming the person down.

The other two steps, not mentioned here, typically involve finding common ground and problem-solving to address the underlying issues that triggered the anger. These steps are part of a larger strategy to manage conflict and communicate effectively in tense situations.

Name 2 of the 4 Steps in Disarming Anger Effectively