A client in a group setting is becoming more and more angry.You sense a palpable feeling that a violent outburst may be ready to occur,a situation that might present danger to others.The first and most critical step is:
A) Calling security or the police
B) Securing the safety of others
C) Utilizing reflective listening
D) Responding in a calm tone of voice

Question

A client in a group setting is becoming more and more angry.You sense a palpable feeling that a violent outburst may be ready to occur,a situation that might present danger to others.The first and most critical step is:
A) ​Calling security or the police
B) ​Securing the safety of others
C) ​Utilizing reflective listening
D) ​Responding in a calm tone of voice

Quizplus · Accepted Answer

The safety of others is the top priority in this situation. It is important to remove or separate the client from the others to prevent harm. Once safety is ensured, communication and de-escalation techniques can be used. Calling for security or police should be a last resort if the situation cannot be managed safely. Reflective listening and responding calmly are important skills, but are secondary to ensuring safety in a potentially violent situation.

A Client in a Group Setting Is Becoming More and More