Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:
A) Demonstrate to the client that you are in charge
B) Show that you are not going to allow the anger/outburst to continue
C) Fuel an already volatile situation
D) Unwittingly demonstrate to the client that you are helpless

Question

Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:​
A) ​Demonstrate to the client that you are in charge
B) ​Show that you are not going to allow the anger/outburst to continue
C) ​Fuel an already volatile situation
D) ​Unwittingly demonstrate to the client that you are helpless

Quizplus · Accepted Answer

Reacting with an authoritative tone in a situation where a client's anger is escalating can further fuel the volatility of the situation. It can be perceived as confrontational or dismissive, potentially exacerbating the client's anger rather than calming it.

Reacting with an Authoritative Tone to a Situation in Which