Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?
A) Maintaining a calm even tone of voice
B) Relaxed movement
C) Reflective listening
D) Calling a time out-a period of cooling off

Question

Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?​
A) ​Maintaining a calm even tone of voice
B) ​Relaxed movement
C) ​Reflective listening
D) ​Calling a time out-a period of cooling off

Quizplus · Accepted Answer

While a time out may be helpful in some situations, it is not typically an appropriate means of disarming an angry client and defusing their angry outburst. It may be perceived as dismissive or unresponsive to their concerns. Maintaining a calm even tone of voice, relaxed movement, and reflective listening are generally more effective strategies to deescalate a tense situation.

Which of the Following Is Not Considered an Appropriate Means