The following is an example of a correct,empathetic response to a client who has wrecked a new car:
A) "Well, what happened?"
B) "It sounds like you're blaming yourself for this."
C) "There are just too many drivers on the road."
D) "You can't daydream when you're driving."

Question

The following is an example of a correct,empathetic response to a client who has wrecked a new car:
A) ​"Well, what happened?"
B) ​"It sounds like you're blaming yourself for this."
C) ​"There are just too many drivers on the road."
D) ​"You can't daydream when you're driving."

Quizplus · Accepted Answer

Choice B shows empathy by acknowledging the client's emotions and feelings of self-blame. It also shows understanding and validation of the client's experience. Avoiding blame or judgment is important in building rapport and trust with clients. Choices A, C, and D are not empathetic and may come across as dismissive or critical.

The Following Is an Example of a Correct,empathetic Response to a Client