Question 1

The parents tell you that they believe it is the 20 y.o.because they have seen their dtr.spending a lot of time with him. "She seems to see only him and she knows we totally disapprove!!!" Mom states. Meanwhile,the girl's father is quietly fuming and bursts out with "I should kill the B#$%&*#@D!" Write a word that describes how these parents are feeling and write an empathic response.

Accepted Answer

The word that describes how these parents are feeling is "angry" or "frustrated."

An empathic response to the parents could be, "It sounds like you're both feeling really upset and worried about your daughter. It's understandable that you're feeling this way, and it's important to communicate with her about your concerns in a calm and understanding manner. It's natural to want to protect your child, but it's important to approach the situation with empathy and open communication."

Question 2

You finally go upstairs to see the girl. She is not responding to your quiet knocks on the door. You are about to give up when she opens the door and slowly lets you in. You can see she has been crying. Write a word the describes how she maybe feeling and an empathic response

Accepted Answer

The girl may be feeling distressed or upset. An empathic response could be to acknowledge her emotions and offer support by saying something like, "I can see that you've been upset. I'm here for you if you want to talk about it."

Question 3

List the 2 positive reasons for reflective listening.

Accepted Answer

Reflective listening is a communication strategy that involves actively listening to a speaker and then reflecting back what has been said. This technique serves to confirm that the listener has accurately understood the speaker's message and to demonstrate empathy. Here are two positive reasons for employing reflective listening:

1. Enhances Understanding: Reflective listening helps to ensure that the listener has correctly interpreted the speaker's words and intentions. By paraphrasing or summarizing what the speaker has said, the listener can clarify any misunderstandings immediately. This process helps to avoid miscommunication and ensures that both parties are on the same page, which is particularly important in complex or emotionally charged conversations.

2. Builds Trust and Rapport: When a listener engages in reflective listening, it shows the speaker that their thoughts and feelings are being heard and valued. This can help to create a safe and supportive environment for the speaker, fostering a sense of trust and connection. When speakers feel that they are being understood and not judged, they are more likely to open up and share more deeply, which can lead to more meaningful and productive interactions.

Question 4

The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:
A) ​Being corrected by the client
B) ​Heightened emotions on the part of the client
C) ​Defensiveness on the part of the client
D) ​Change and growth on the part of the client

Accepted Answer

The self-acceptance gained through reflective listening can help the client to feel understood and validated. This can lead to a greater sense of self-awareness and a willingness to change and grow. Therefore, D is the correct answer as it reflects the positive outcomes of this approach. Choices A, B, and C are incorrect because they do not align with the positive effects of reflective listening.

Question 5

You are an area human service worker and have been called to the home of a teen age girl.Her parents contacted you because the girl is 15 y.o.and pregnant. They believe the father of the baby is a 20 y.o.man who lives up the street. When you arrive,the daughter will not come out of her room and the parents are frustrated and angry with her. Write an open question you would ask the parents.

Accepted Answer

The answer of You are an area human service worker...

Question 6

It is important for the clinician to avoid the following mistake during the interview with the client:
A) ​Staying too long on the reflective listening phase of the interview
B) ​Rushing to the solution phase of the interview
C) ​Asking open-ended questions
D) ​Giving too many I-messages

Accepted Answer

Rushing to the solution phase of the interview can prevent the clinician from fully understanding the client's situation and needs, leading to ineffective or incomplete solutions. It is important to take the time to actively listen, reflect, and gather information before moving on to problem-solving. Staying too long on reflective listening (A) can also hinder progress, but it is typically less detrimental than rushing to solutions. Open-ended questions (C) are generally encouraged to facilitate exploration and understanding. Giving too many I-messages (D) may come off as directive rather than collaborative, but it is not necessarily a major mistake to avoid.

Question 7

The 20 y.o.man comes to the door during your visit with the family. The girl is very upset and the parents barely contain their animosity toward him. Write a word that may describe how the man is feeling and an empathic response.

Accepted Answer

The answer of The 20 y.o.man comes to the door...

Question 8

In order to respond adequately to the client's underlying emotions,skilled listeners should:
A) ​Stay with clients until their emotions are drained off
B) ​Stay with their clients until the client cries
C) ​Offer suggestions from their own similar experiences
D) ​Receive more information by saying more

Accepted Answer

Skilled listeners should provide a safe and supportive environment for clients to express their underlying emotions, and staying with clients until their emotions are drained off is an effective way to do so. It shows empathy and respect for the client's emotions and validates their feelings. However, it's important to note that skilled listeners should not force clients to express their emotions beyond what they are comfortable with.

Question 9

What are 4 other words to describe overwhelmed?

Accepted Answer

The answer of What are 4 other words to describe...

Question 10

The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:
A) ​"It sounds like you are devastated."
B) ​"That must have been a shock!"
C) ​"That must have been so difficult for you."
D) ​"We just have to look on the bright side."

Accepted Answer

Option D, "We just have to look on the bright side," is considered inadequate because it dismisses the client's feelings and may come across as minimizing their grief, rather than acknowledging and validating their emotional experience.

Question 11

Reflective listening in a therapeutic setting:
A) ​Allows the clinician to offer advice or solutions
B) ​Is a roadblock to communication
C) ​Often creates misperceptions
D) ​Is empathetic and the most useful kind of response

Accepted Answer

Reflective listening in a therapeutic setting is empathetic and the most useful kind of response. It involves actively listening to the client and reflecting back in a non-judgmental manner what has been said. This helps the client feel heard, validated, and understood, which can foster a deeper therapeutic relationship and promote healing. Reflective listening does not involve offering advice or solutions, nor does it create misperceptions or act as a roadblock to communication.

Question 12

In order to respond adequately to the content of what the client is saying,a skilled listener should:
A) ​Verify that the client is telling the truth
B) ​Provide advice to the client
C) ​Check the accuracy of the information he or she heard
D) ​Listen for changes in the facts of the story for signs of lying

Accepted Answer

Checking the accuracy of the information shows that the listener is actively engaged in understanding the client's perspective and trying to comprehend the situation as a whole. Verifying the truth or listening for signs of lying can create a confrontational atmosphere, while providing advice can be premature and could potentially influence the client in unintended ways.

Question 13

The following is an example of a correct,empathetic response to a client who has wrecked a new car:
A) ​"Well, what happened?"
B) ​"It sounds like you're blaming yourself for this."
C) ​"There are just too many drivers on the road."
D) ​"You can't daydream when you're driving."

Accepted Answer

Choice B shows empathy by acknowledging the client's emotions and feelings of self-blame. It also shows understanding and validation of the client's experience. Avoiding blame or judgment is important in building rapport and trust with clients. Choices A, C, and D are not empathetic and may come across as dismissive or critical.

Question 14

Rephrasing the facts that the client gives so that the client hears them again can:
A) ​Allow unpleasant memories that the client may have blocked to surface​
B) ​Reveal whether or not the client is lying
C) ​Be a way of responding to the client's feelings
D) ​Create an atmosphere of distrust between the worker and the client

Accepted Answer

The answer of Rephrasing the facts that the client gives...

Question 15

Name the 2 aspects of reflective listening.

Accepted Answer

The answer of Name the 2 aspects of reflective listening....

Question 16

Listening to another person in a way that indicates concern is:
A) ​Not the role of the case worker
B) ​Distracting to the client
C) ​An important part of the healing process
D) ​A roadblock to communication

Accepted Answer

Listening to a client in a way that indicates concern is an essential part of the healing process. It shows empathy, builds trust, and encourages clients to openly express themselves. It helps the case worker to understand the client's needs, which is crucial in formulating an effective treatment plan.

Question 17

The parents acknowledge that they feel a little guilty that they did not see this relationship evolve until it was too late. Now they blame themselves as well. Use an "I" message to express your concern for the family.

Accepted Answer

The answer of The parents acknowledge that they feel a...

Question 18

Reflective listening gives clients the feeling that:
A) ​They are indeed in a crisis situation
B) ​They are truly being heard and understood
C) ​The worker is avoiding arriving at a solution to their problem
D) ​The clinician is being repetitive

Accepted Answer

Reflective listening involves actively listening to the client and repeating back what they are saying in a way that shows understanding and empathy. This technique helps the client feel heard and understood, which can help build trust and rapport in the therapeutic relationship. It does not necessarily indicate that the client is in a crisis or that the worker is avoiding finding a solution.

Question 19

List 4 other words for that might describe anger.

Accepted Answer

The answer of List 4 other words for that might...

Question 20

The girl finally agrees to speak to her parents and she comes down stairs with you. She looks to you to begin the conversation. Write an open ended question to assist the family in discussing the problem.

Accepted Answer

The answer of The girl finally agrees to speak to...

Quiz 8: Listening and Responding

You finally go upstairs to see the girl. She is not responding to your quiet knocks on the door. You are about to give up when she opens the door and slowly lets you in. You can see she has been crying. Write a word the describes how she maybe feeling and an empathic response

List the 2 positive reasons for reflective listening.

The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:

It is important for the clinician to avoid the following mistake during the interview with the client:

The 20 y.o.man comes to the door during your visit with the family. The girl is very upset and the parents barely contain their animosity toward him. Write a word that may describe how the man is feeling and an empathic response.

In order to respond adequately to the client's underlying emotions,skilled listeners should:

What are 4 other words to describe overwhelmed?

The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:

Reflective listening in a therapeutic setting:

In order to respond adequately to the content of what the client is saying,a skilled listener should:

The following is an example of a correct,empathetic response to a client who has wrecked a new car:

Rephrasing the facts that the client gives so that the client hears them again can:

Name the 2 aspects of reflective listening.

Listening to another person in a way that indicates concern is:

The parents acknowledge that they feel a little guilty that they did not see this relationship evolve until it was too late. Now they blame themselves as well. Use an "I" message to express your concern for the family.

Reflective listening gives clients the feeling that:

List 4 other words for that might describe anger.

The girl finally agrees to speak to her parents and she comes down stairs with you. She looks to you to begin the conversation. Write an open ended question to assist the family in discussing the problem.