Question 1

Shayla is a dissatisfied customer who feels she has been cheated by Martin, a salesman.She confronts him angrily and demands a refund.This scenario is an example of a(n)_____.​

Accepted Answer

The scenario describes a conflict between Shayla and Martin, suggesting an interpersonal conflict. The issue is related to sales, which may involve their roles to some extent, but it does not seem to be a primary cause of the conflict. Similarly, the conflict does not seem to be related to a conflict between work roles, as it is between two individuals. A person-role conflict or interrole conflict might refer to conflicts within an individual about fulfilling different roles, such as work and family responsibilities, which is not applicable here.

Question 2

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?​

Accepted Answer

Goal differences occur when individuals or departments have objectives that conflict or are not aligned, leading to misunderstandings or conflicts. This can happen when there is a lack of knowledge about another department's goals or objectives.

Question 3

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.​

Accepted Answer

Role conflict occurs when a person experiences conflicting expectations from different roles they hold or from different people within the same role. In this case, middle managers may face conflicting expectations from their superiors and subordinates, leading to role conflict. Negativism refers to a negative attitude or outlook, functional conflict is a type of conflict that can improve a team's performance, and displacement refers to redirecting emotions or behaviors towards a less threatening target.

Question 4

Aaron is studying in elementary school.He falls sick, and Martin, Aaron's father is immediately called to take Aaron home.Martin has an important meeting to attend at work and there is no one else available to take Aaron home.This is an example of _____.​

Accepted Answer

This is an example of interrole conflict as Martin is faced with a conflict between his role as a parent to take care of his sick child and his role as an employee to attend an important meeting at work.

Question 5

Which of the following is a cause of conflict related to an organization's structure?​

Accepted Answer

Authority relations can be a cause of conflict related to an organization's structure. This can occur due to unclear lines of authority, power struggles, or disagreements over decision-making processes. Conflicting authority can lead to confusion and disagreements among employees, which can cause conflict within the organization. Skills and abilities, values and ethics, and perceptions are all factors that can contribute to conflict in an organization, but they are not directly related to the structure of the organization.

Question 6

When intrapersonal conflicts challenge individuals to choose between right and right, the decision presents _____.​

Accepted Answer

When individuals face intrapersonal conflicts that force them to choose between two right options, it presents a defining moment. This is because the decision made in such a situation can significantly impact the individual's identity, values, and beliefs. The other options - A) bending moments, C) functional conflicts, and D) dysfunctional conflicts - do not accurately describe the situation of individuals facing a choice between right and right.

Question 7

Which of the following statements is true of defining moments?​

Accepted Answer

Defining moments usually force individuals to take a step back and evaluate their values and beliefs, which can lead to personal growth and development.

Choice B is incorrect because defining moments can often create conflict as people may have differing opinions and values.

Choice C is incorrect because healthy disagreements are not necessarily a defining moment.

Choice D is incorrect because defining moments are typically significant events or experiences, rather than individual differences.

Question 8

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's.​

Accepted Answer

Identification is a psychological mechanism in which an individual patterns their behavior, attitudes, or beliefs after someone else they deem as superior, admired, or important.

Question 9

In the context of intergroup conflict, managers should encourage social interactions across groups so that:​

Accepted Answer

Encouraging social interactions across groups can help develop trust between group members, which can reduce intergroup conflict and improve cooperation and collaboration between groups. Sharing resources and improving employee performance may also be potential benefits of increased social interactions, but these outcomes are more likely to occur as a result of improved intergroup relationships and trust. Holding human resource activities may also be a potential outcome, but this is not the primary reason for encouraging social interactions.

Question 10

Competition between groups must be managed carefully so that it does not escalate into a(n):​

Accepted Answer

While competition between groups can sometimes be functional, it can also become dysfunctional if it escalates into damaging conflict. Intragroup conflict refers to conflicts within a group, and interorganizational conflict refers to conflicts between different organizations.

Question 11

Uma's department head asks her to socialize less with nonmanagement employees.Uma is also told by her project manager that she can be a better team member by socializing more with other nonmanagement team members.This is an example of _____.​

Accepted Answer

Intrarole conflict occurs when there are contradictory expectations within the same role, as Uma is receiving conflicting instructions about socializing from different authorities within her role.

Question 12

Actions that are effective in managing intrapersonal conflict include:​

Accepted Answer

Role analysis and identifying values of an organization can help individuals understand their own goals and values in relation to the organization, which can help reduce intrapersonal conflicts. Identification of power networks, field analysis, and personality inventory analysis may not necessarily address intrapersonal conflicts directly. Identification of functional and dysfunctional conflict is useful in managing interpersonal conflict, but may not directly address intrapersonal conflict.

Question 13

A defense mechanism in which a person responds with pessimism to any attempt at solving a problem is known as _____.​

Accepted Answer

Negativism is a defense mechanism in which a person responds to a problem with pessimism, opposition, or refusal to cooperate. This can be a way for the person to protect themselves from potential disappointment or failure.

Question 14

Which of the following statements is true of intragroup conflict?​

Accepted Answer

Virtual teams are made up of individuals, and they are not immune to conflict. Even though they don't share physical office space or have face-to-face meetings, communication gaps and discrepancies in goals can contribute to conflict.

Question 15

In the context of intrapersonal conflicts, the individuals who place expectations on a person are _____.​

Accepted Answer

Role senders are individuals who place expectations on a person. Role producers are individuals who design the roles and delegate the responsibilities, role delegators are individuals who assign roles to others, and role incumbents are individuals who actually perform the roles assigned to them. None of these options are directly related to placing expectations on a person.

Question 16

One of the causes of conflict related to an organization's structure is _____.​

Accepted Answer

Conflict can arise when there are limited or shared resources within an organization's structure, such as budget or equipment. This can lead to disagreements over priorities, usage, and allocation of resources. Personalities, perceptions, and cultural differences can also contribute to conflict within an organization, but they are not directly related to the organizational structure.

Question 17

NateCare is a public hospital in the city of Greycliff.The hospital has only one specialist for neurology, one for cardiology, and another for orthopedics.The structural cause for conflict among these specialists will be _____.​

Accepted Answer

The answer of NateCare is a public hospital in the...

Question 18

In the context of managing intrapersonal conflicts, political skills can:​

Accepted Answer

The answer of In the context of managing intrapersonal conflicts,...

Question 19

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.​

Accepted Answer

Empowerment and team approaches often flatten organizational hierarchies, reducing the emphasis on authority relationships, which can decrease potential conflicts related to authority.

Question 20

In the context of power networks, which of the following is true of an equal versus equal relationship?​

Accepted Answer

The answer of In the context of power networks, which...

Quiz 13: Conflict and Negotiation

Shayla is a dissatisfied customer who feels she has been cheated by Martin, a salesman.She confronts him angrily and demands a refund.This scenario is an example of a(n) _____.

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.

Aaron is studying in elementary school.He falls sick, and Martin, Aaron's father is immediately called to take Aaron home.Martin has an important meeting to attend at work and there is no one else available to take Aaron home.This is an example of _____.

Which of the following is a cause of conflict related to an organization's structure?

When intrapersonal conflicts challenge individuals to choose between right and right, the decision presents _____.

Which of the following statements is true of defining moments?

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's.

In the context of intergroup conflict, managers should encourage social interactions across groups so that:

Competition between groups must be managed carefully so that it does not escalate into a(n) :

Uma's department head asks her to socialize less with nonmanagement employees.Uma is also told by her project manager that she can be a better team member by socializing more with other nonmanagement team members.This is an example of _____.

Actions that are effective in managing intrapersonal conflict include:

A defense mechanism in which a person responds with pessimism to any attempt at solving a problem is known as _____.

Which of the following statements is true of intragroup conflict?

In the context of intrapersonal conflicts, the individuals who place expectations on a person are _____.

One of the causes of conflict related to an organization's structure is _____.

NateCare is a public hospital in the city of Greycliff.The hospital has only one specialist for neurology, one for cardiology, and another for orthopedics.The structural cause for conflict among these specialists will be _____.

In the context of managing intrapersonal conflicts, political skills can:

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.

In the context of power networks, which of the following is true of an equal versus equal relationship?