Question 1

Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.
A) 1.34
B) 3.4
C) 34
D) 13.4

Accepted Answer

Six Sigma's target for perfection is the achievement of no more than 3.4 defects, errors, or mistakes per million opportunities.

Question 2

Which technique helps identify variables that have the most influence on the overall outcome of a process?
A) design of experiments
B) backward pass
C) activity-on-arrow
D) crashing

Accepted Answer

Design of experiments is a technique that helps identify which variables have the most influence on the overall outcome of a process. Understanding which variables affect outcome is a very important part of quality planning.

Question 3

Which term is used for the degree to which a system performs its intended function?
A) reliability
B) validity
C) maintainability
D) functionality

Accepted Answer

Functionality is the degree to which a system performs its intended function. Features are the system's special characteristics that appeal to users. It is important to clarify what functions and features the system must perform, and what functions and features are optional.

Question 4

Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations?
A) process adjustment
B) rework
C) acceptance decision
D) validation

Accepted Answer

Rework is action taken to bring rejected items into compliance with product requirements, specifications, or other stakeholder expectations. Rework often results in requested changes and validated defect repair, and it results from recommended defect repair or corrective or preventive actions.

Question 5

Performing quality assurance is a subprocess of which project quality management stage?
A) initiating
B) closing
C) benchmarking
D) managing

Accepted Answer

Managing quality includes all of the quality assurance activities plus product design and process improvements.

Question 6

What are the system's special characteristics that appeal to users?
A) features
B) outputs
C) yields
D) metrics

Accepted Answer

Features are the system's special characteristics that appeal to users. It is important to clarify what functions and features the system must perform, and what functions and features are optional.

Question 7

Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?
A) quality planning
B) quality certification
C) quality assurance
D) quality control

Accepted Answer

Controlling quality involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality. This process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.

Question 8

What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization?
A) prototyping
B) systems thinking
C) mind mapping
D) benchmarking

Accepted Answer

Benchmarking generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

Question 9

Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management.
A) initiating
B) closing
C) controlling
D) executing

Accepted Answer

Validated deliverables are an output of the project quality management controlling process.

Question 10

Which process correct(s) or prevent(s) quality problems based on quality control measurements?
A) process adjustments
B) rework
C) acceptance decisions
D) decomposition

Accepted Answer

Process adjustments correct or prevent further quality problems based on quality control measurements. Process adjustments often result in updates to the quality baseline, Organization process assets, and the project management plan.

Question 11

Which phase of the DMAIC process includes tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data?
A) define
B) measure
C) analyze
D) improve

Accepted Answer

Important tools used in define phase include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.

Question 12

Which process involves choosing part of a population of interest for inspection?
A) statistical sampling
B) conformance
C) system testing
D) fitness for use

Accepted Answer

Statistical sampling is a key concept in project quality management.Statistical sampling involves choosing part of a population of interest for inspection.

Question 13

Which term is used for a standard of measurement in quality management?
A) milestone
B) metric
C) merge
D) matrix

Accepted Answer

A metric is a standard of measurement. Examples of common metrics include failure rates of products, availability of goods and services, and customer satisfaction ratings.

Question 14

What term is used for the ability of a product or service to perform as expected under normal conditions?
A) reliability
B) performance
C) maintainability
D) functionality

Accepted Answer

Reliability is the ability of a product or service to perform as expected under abnormal conditions. In discussing reliability for IT projects, many people use the term IT service management.

Question 15

Which chart helps users identify the vital few contributors that account for most quality problems in a system?
A) Gantt 
B) Pareto 
C) control 
D) tracking Gantt

Accepted Answer

A Pareto chart is a histogram that can help you identify and prioritize problem areas. The variables described by the histogram are ordered by frequency of occurrence. Pareto charts help you identify the vital few contributors that account for most quality problems in a system.

Question 16

Which addresses the ease of performing maintenance on a product?
A) reliability
B) performance
C) maintainability
D) functionality

Accepted Answer

Maintainability addresses the ease of performing maintenance on a product.

Question 17

The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates?
A) controlling quality
B) planning quality management
C) quality certification
D) performing quality assurance

Accepted Answer

The main outputs of planning quality management are a quality management plan, a process improvement plan, quality metrics, quality checklists, and project documents updates.

Question 18

Which five-phase improvement process do projects that use Six Sigma principles for quality control normally follow?
A) DMAIC
B) weighted scoring model
C) configuration management
D) use case modeling

Accepted Answer

Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called DMAIC.

Question 19

Which addresses how well a product or service performs the customer's intended use?
A) reliability
B) performance
C) maintainability
D) functionality

Accepted Answer

Performance addresses how well a product or service performs the customer's intended use.

Question 20

Which graphic display of data illustrates the results of a process over time?
A) statistical sampling chart
B) Pareto chart
C) Six Sigma chart
D) control chart

Accepted Answer

A control chart is a graphic display of data that illustrates the results of a process over time. Control charts allow you to determine whether a process is in control or out of control.

Quiz 8: Project Quality Management

Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.

Which technique helps identify variables that have the most influence on the overall outcome of a process?

Which term is used for the degree to which a system performs its intended function?

Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations?

Performing quality assurance is a subprocess of which project quality management stage?

What are the system's special characteristics that appeal to users?

Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?

What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization?

Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management.

Which process correct(s) or prevent(s) quality problems based on quality control measurements?

Which phase of the DMAIC process includes tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data?

Which process involves choosing part of a population of interest for inspection?

Which term is used for a standard of measurement in quality management?

What term is used for the ability of a product or service to perform as expected under normal conditions?

Which chart helps users identify the vital few contributors that account for most quality problems in a system?

Which addresses the ease of performing maintenance on a product?

The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates?

Which five-phase improvement process do projects that use Six Sigma principles for quality control normally follow?

Which addresses how well a product or service performs the customer's intended use?

Which graphic display of data illustrates the results of a process over time?