Question 1

DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.

Accepted Answer

DeMarco and Lister found no correlation between productivity and programming language, years of experience, or salary. Furthermore, the study showed that providing a dedicated workspace and a quiet work environment were key factors in improving productivity.

Question 2

Testing as a stage is important only at the end of an information technology product development.

Accepted Answer

Testing needs to be done during almost every phase of the systems development life cycle, not just before the organization ships or hands over a product to the customer.

Question 3

Project managers are ultimately responsible for quality management on their projects.

Accepted Answer

It is important for all project stakeholders to work together to balance the quality, scope, time, and cost dimensions of the project. Project managers, however, are ultimately responsible for quality management on their projects.

Question 4

The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs.

Accepted Answer

Design of experiments is a technique that helps identify which variables have the most influence on the overall outcome of a process. You can also apply design of experiments to project management issues such as cost and schedule trade-offs.

Question 5

Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

Accepted Answer

Using Six Sigma principles is an organization-wide commitment. CEOs, top managers, and all levels of employees in an organization that embraces Six Sigma principles have seen remarkable improvements due to its use.

Question 6

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

Accepted Answer

In Total Quality Control, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

Question 7

Frameworks for helping organizations improve their processes and systems are called Six Sigma charts.

Accepted Answer

These frameworks are maturity models which describe an evolutionary path of increasingly organized and systematically more mature processes.

Question 8

Gantt charts cannot be used to aid project quality management.

Accepted Answer

Gantt charts can be created using project management software to help plan and track work related to project quality management.

Question 9

Products that are accepted by project stakeholders are considered to be validated deliverables.

Accepted Answer

Acceptance decisions determine if the products or services produced as part of the project will be accepted or rejected. If they are accepted, they are considered to be validated deliverables.

Question 10

The term sigma means median.

Accepted Answer

An important concept in Six Sigma is improving quality by reducing variation. The term sigma means standard deviation.

Question 11

Managing quality includes all of the quality assurance activities plus product design and process improvements.

Accepted Answer

Performing quality assurance involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards. The quality assurance process involves taking responsibility for quality throughout the project's life cycle.

Question 12

Change requests and verified deliverables are the outputs of the controlling quality process.

Accepted Answer

Controlling quality involves monitoring specific project results to ensure that they are complete, correct, and meet customer expectations. Change requests and verified deliverables are the outputs of the process.

Question 13

Customer requirements are an important aspect of the quality planning process.

Accepted Answer

Quality planning involves communicating the correct actions for ensuring quality in a format that is understandable and complete. In quality planning for projects, it is important to describe key factors that directly contribute to meeting the customer's requirements.

Question 14

Reliability is the ability of a product or service to perform as expected under unusual conditions.

Accepted Answer

Reliability is the ability of a product or service to perform as expected under normal conditions.

Question 15

The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

Accepted Answer

The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

Question 16

Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.

Accepted Answer

Integration testing occurs between unit and system testing to test functionally grouped components. It ensures that a subset or subsets of the entire system work together.

Question 17

A run chart is a bar graph that depicts data points and their order of occurrence.

Accepted Answer

A run chart displays the history and pattern of variation of a process over time. It is a line chart that shows data points plotted in the order of occurrence.

Question 18

Which term is used for the ability of a product to be used as it was intended?

Accepted Answer

Fitness for use means that a product can be used as it was intended.

Question 19

Only in-house auditors can perform quality audits.

Accepted Answer

In-house auditors or third parties with expertise in specific areas can perform quality audits; these quality audits can be scheduled or random.

Question 20

Which term is used when the project's processes and products meet written specifications?

Accepted Answer

Conformance to requirements means that the project's processes and products meet written specifications. For example, if the project scope statement requires delivery of 100 computers with specific processors and memory, you could easily check whether suitable computers had been delivered.

Quiz 8: Project Quality Management

DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.

Testing as a stage is important only at the end of an information technology product development.

Project managers are ultimately responsible for quality management on their projects.

The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs.

Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

Frameworks for helping organizations improve their processes and systems are called Six Sigma charts.

Gantt charts cannot be used to aid project quality management.

Products that are accepted by project stakeholders are considered to be validated deliverables.

The term sigma means median.

Managing quality includes all of the quality assurance activities plus product design and process improvements.

Change requests and verified deliverables are the outputs of the controlling quality process.

Customer requirements are an important aspect of the quality planning process.

Reliability is the ability of a product or service to perform as expected under unusual conditions.

The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.

A run chart is a bar graph that depicts data points and their order of occurrence.

Which term is used for the ability of a product to be used as it was intended?

Only in-house auditors can perform quality audits.

Which term is used when the project's processes and products meet written specifications?