Which of the following is a characteristic of Total Quality Management (TQM)?
A)Decision making power is centrally controlled.
B)Functional or departmental boundaries are minimized.
C)Cross-disciplinary teams are dismantled.
D)Teams perform narrowly focused tasks.

Question

Quizplus · Accepted Answer

One of the key characteristics of Total Quality Management (TQM) is the minimization of functional or departmental boundaries. TQM emphasizes cross-functional teams working together to achieve common goals and continuous improvement. Decisions are not centrally controlled, but rather made at all levels of the organization. Teams are also encouraged to perform a wide range of tasks in order to improve processes and overall quality. Therefore, options A, C, and D are incorrect.

Which of the Following Is a Characteristic of Total Quality