In Total Quality Management (TQM)programs,the emphasis is on
A)distributing the decision-making power throughout the organization.
B)limiting the role of each employee in the organization.
C)increasing functional and departmental boundaries.
D)eliminating the middle management layer.

Question

Quizplus · Accepted Answer

In Total Quality Management (TQM) programs, the emphasis is on empowering employees and distributing decision-making power throughout the organization. This helps to improve communication and collaboration, and allows for continuous improvement and innovation. Limiting the role of each employee, increasing functional and departmental boundaries, and eliminating the middle management layer are not key focus areas in TQM.

In Total Quality Management (TQM)programs,the Emphasis Is on