Which of the following is true concerning WellPoint's methods of building a service culture?
A)Offering their website in other languages promotes communication with diverse audiences.
B)Associates are encouraged to focus on their own individual work rather than the overall goals of the company.
C)Focusing on internal services rather than community volunteering improves overall customer satisfaction.
D)The company focuses its resources on the insured rather than wasting them on the uninsured.

Question

Quizplus · Accepted Answer

Offering a website in multiple languages allows WellPoint to communicate effectively with diverse audiences, which promotes the company's service culture. This demonstrates a commitment to understanding and meeting the needs of its customers. In contrast, options B, C, and D all involve tactics that do not align with building a strong service culture.

Which of the Following Is True Concerning WellPoint's Methods of Building