Question 1

The foundation of all group functioning is
A) leadership.
B) human service support.
C) self help.
D) communication skills.

Accepted Answer

Communication skills are essential to the foundation of all group functioning. Effective communication is necessary for members to express their thoughts and ideas, understand the perspectives of others, and work together towards a common goal. Without good communication, conflicts can arise and progress can be hindered. While leadership, human service support, and self help can all contribute to group functioning, they rely heavily on effective communication skills.

Question 2

The who,what,where,when,and why of a message is the
A) affective component.
B) cognitive component.
C) SOLER.
D) questioning component.

Accepted Answer

The who, what, where, when, and why of a message are all part of the cognitive component of communication, which involves the processing of information and meaning. The affective component relates to emotions and attitudes, SOLER is an acronym for active listening skills, and questioning is a way to gather information but not necessarily the main components of a message.

Question 3

Awareness and sensitivity are keys to working with
A) clients from other cultures.
B) Hispanics.
C) resistant clients.
D) challenging clients.

Accepted Answer

Awareness and sensitivity to cultural differences are crucial when working with clients from other cultures. This includes understanding and respecting language barriers, different communication styles, and cultural values and beliefs. It is important to avoid making assumptions or stereotypes based on a client's cultural background and to approach each client with an open mind and a willingness to learn about their cultural perspectives.

Question 4

The cornerstone of helping is
A) communication skills.
B) rapport.
C) the helping relationship.
D) the clients.

Accepted Answer

The helping relationship is the core of the helping process. It involves establishing rapport, building trust, and developing effective communication skills with the client. The helping relationship is the foundation on which all other aspects of helping are built. Without a strong helping relationship, it is unlikely that any positive change will occur. The other options (A, B, and D) are important elements of the helping relationship, but they are not the cornerstone of helping.

Question 5

Encouraging responsibility and promoting self-help are
A) the focus of questioning.
B) supported by the office setting.
C) the result of listening.
D) the goals of the helping process.

Accepted Answer

Encouraging responsibility and promoting self-help are both goals of the helping process. As a helper, the objective is to empower the individual to take action and responsibility for their own situation, rather than relying solely on the helper for solutions. This helps build confidence and self-esteem in the individual, which can lead to more positive outcomes in the long term.

Question 6

Clients who may come for help more or less willingly but fail to carry through or participate are
A) culturally different clients.
B) Asian American clients.
C) reluctant clients.
D) resistant clients.

Accepted Answer

Resistant clients may come for help but actively resist or undermine the therapeutic process, making it difficult to engage in treatment. This is different from culturally different or Asian American clients who may have unique needs that require culturally responsive care, and reluctant clients who may need encouragement or support to engage in treatment.

Question 7

Attending behavior includes the following nonverbal components EXCEPT:
A) attentive body language
B) eye contact
C) verbal tracking
D) vocal qualities

Accepted Answer

Attending behavior refers to nonverbal behaviors that show a person is actively listening and paying attention to another person. Verbal tracking, or verbally indicating that you are following what the speaker is saying, is not a nonverbal behavior but a verbal one. Therefore, the correct answer is C) verbal tracking.

Question 8

Defining crisis for an individual depends on several factors including
A) how hazardous or threatening the event is.
B) past experiences with crises.
C) the individual's interpretation of the event.
D) personality traits.

Accepted Answer

The answer of Defining crisis for an individual depends on...

Question 9

An individual,a small group,or a geographic area are examples of
A) clients.
B) self-help groups.
C) human service roles.
D) formal helping.

Accepted Answer

Clients can be individuals, small groups, or geographic areas that receive services or support from professionals or organizations within the human services field.

Question 10

A dependent client,poor helping skills,and an unsatisfactory helping relationship are possible results of
A) an over reliance on questions.
B) resistance.
C) ineffective communication.
D) silence.

Accepted Answer

The answer of A dependent client,poor helping skills,and an unsatisfactory...

Question 11

One of the things a helper will attend to before the client arrives is
A) the availability of records.
B) the physical setting.
C) time management.
D) travel arrangements.

Accepted Answer

The physical setting is important to attend to before the client arrives because it sets the tone for the session and can have an impact on the client's comfort and willingness to open up. The other options (availability of records, time management, travel arrangements) may also be important, but they are more specific to certain situations or tasks and not necessarily something that needs to be attended to before every session.

Question 12

What are the differences between formal and informal helping?

Accepted Answer

The answer of What are the differences between formal and...

Question 13

A state of crisis develops when
A) the individual reacts to a traumatic event.
B) the individual's problem-solving ability fails.
C) all attempts at resolution fail.
D) the problem remains unresolved and the tension becomes unbearable.

Accepted Answer

A state of crisis develops when the problem remains unresolved and the tension becomes unbearable. A crisis is a moment of intense difficulty, pressure, or stress that can lead to a turning point, and it usually happens when all attempts at resolution fail or the individual's problem-solving ability fails. A traumatic event can trigger a crisis, but it is not always necessary for a crisis to occur.

Question 14

Examples of questions which are helpful and appropriate are all EXCEPT:
A) Could you tell me a little about yourself?
B) Why did you do that?
C) How long have you been ill?
D) How does that make you feel?

Accepted Answer

"Why did you do that?" can come across as accusatory and confrontational, and may not be helpful in building rapport or understanding the person's perspective. The other options are open-ended questions that can encourage conversation and provide helpful information.

Question 15

One person sending a message to another person with the conscious intent of affecting the receiver's behavior is called
A) active listening.
B) communication.
C) effective communication.
D) paraphrasing.

Accepted Answer

B) communication refers to the act of sending a message with the intention of affecting the receiver's behavior. Active listening (A) refers to the receiver's behavior of paying attention to and understanding the message being sent. Effective communication (C) refers to the successful exchange of ideas or information between the sender and receiver. Paraphrasing (D) refers to restating the sender's message in one's own words to demonstrate understanding. While paraphrasing is a component of effective communication, it does not fully encompass the act of sending a message with the intent to affect behavior.

Question 16

Resolution-focused brief therapy includes ALL but one of the following stages
A) building a relationship
B) identifying client weaknesses
C) establishing goals
D) formulating plans to reach goals

Accepted Answer

Resolution-focused brief therapy does not focus on identifying client weaknesses but instead focuses on identifying client strengths and resources to help them achieve their goals. The other stages of the therapy include building a relationship, establishing goals, and formulating plans to reach those goals.

Question 17

The stage during which goals are set is
A) exploring the problem.
B) termination.
C) intervention strategies.
D) client arrival.

Accepted Answer

Goals are set during the intervention strategies stage, where plans are developed to address the client's needs.

Question 18

Which of the following is the best way of eliciting information about a client's educational history?
A) What grade did you complete in school?
B) Tell me about your parents' educational background
C) Let's talk about your school experiences.
D) Do you like school?

Accepted Answer

Asking the client to talk about their school experiences provides them with the opportunity to share more details about their educational history, including any challenges or positive experiences they may have had. This can also give insight into their attitudes towards education and potential barriers to learning that they may have faced. The other options are too limited in their scope to provide a comprehensive understanding of the client's educational background.

Question 19

A strategy or technique that helps the client become more comfortable with the setting and the helper is
A) questioning.
B) listening.
C) handshakes.
D) icebreakers.

Accepted Answer

Icebreakers are specific strategies or techniques used to put clients at ease and help them feel more comfortable with the setting and the helper. It can involve the sharing of personal stories, humor, or games, among others.

Question 20

The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is
A) active listening.
B) effective communication.
C) the expression of feelings.
D) "hearing" cues.

Accepted Answer

Active listening involves paying attention to both verbal and nonverbal communication, and requires the helper to "hear" cues and effectively communicate with the client. The expression of feelings may be part of this process, but it is not the primary focus.

Quiz 7: The Helping Process

The foundation of all group functioning is

The who,what,where,when,and why of a message is the

Awareness and sensitivity are keys to working with

The cornerstone of helping is

Encouraging responsibility and promoting self-help are

Clients who may come for help more or less willingly but fail to carry through or participate are

Attending behavior includes the following nonverbal components EXCEPT:

Defining crisis for an individual depends on several factors including

An individual,a small group,or a geographic area are examples of

A dependent client,poor helping skills,and an unsatisfactory helping relationship are possible results of

One of the things a helper will attend to before the client arrives is

What are the differences between formal and informal helping?

A state of crisis develops when

Examples of questions which are helpful and appropriate are all EXCEPT:

One person sending a message to another person with the conscious intent of affecting the receiver's behavior is called

Resolution-focused brief therapy includes ALL but one of the following stages

The stage during which goals are set is

Which of the following is the best way of eliciting information about a client's educational history?

A strategy or technique that helps the client become more comfortable with the setting and the helper is

The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is