Question 1

The term client refers all but ONE of the following:
A) individuals, family, neighborhood
B) working poor, AIDS patients, underclass
C) Hurricane Katrina victims, Oklahoma City bombing victims, Mississippi 	River flood victims
D) students, teachers, co-workers

Accepted Answer

The term client usually refers to individuals or groups who receive some form of assistance or service from a professional, such as a social worker, therapist or counselor. The options A, B and C refer to specific groups or individuals who might be clients in certain contexts, but they do not encompass all possible clients. Option D includes individuals who could all potentially be clients in different settings, making it the best choice.

Question 2

Client satisfaction is related to
A) making new friends.
B) talking about problems.
C) solving problems.
D) making more money.

Accepted Answer

Client satisfaction is related to solving problems, meeting their needs and expectations, and providing them with a positive experience. Making new friends or making more money might not necessarily contribute to client satisfaction. While talking about problems is important, only solving those problems can lead to client satisfaction.

Question 3

According to Maslow's theory,since needs exist in a hierarchy,
A) basic needs must be met before higher order needs can be addressed.
B) children in war need shelter before food and rest.
C) child abuse first endangers belonging needs.
D) self-actualization is not good for everyone.

Accepted Answer

Maslow's theory suggests that basic physiological and safety needs must be met before an individual can focus on addressing higher order needs such as belongingness, esteem, and self-actualization. This is because these basic needs are critical for survival and cannot be ignored. As such, it is essential that these needs are addressed before an individual can move on to addressing higher order needs.

Question 4

Violent crime is considered a situational crisis because
A) this is an event that an individual can talk about in great detail
B) this is a situation that the individual has caused
C) this is a situation with a clearly focused problem
D) this is a situation that will happen to most individuals

Accepted Answer

A situational crisis is a sudden event that presents a clear and immediate problem that demands a solution. Violent crime fits this definition because it is a sudden and unexpected event that creates a problem that requires immediate attention and action. It is not something that individuals typically cause or experience frequently enough to be considered a common occurrence.

Question 5

Reasons for homelessness include all EXCEPT:
A) deinstitutionalization
B) technology
C) transportation
D) urban renewal

Accepted Answer

While deinstitutionalization, technology, and urban renewal have all played a role in contributing to homelessness, transportation is not typically cited as a reason for homelessness.

Question 6

Two components of a problem are
A) a description and a course of action.
B) a situation and a difficulty.
C) an unsettled matter and a demand for services.
D) determining who the client is and what the client needs.

Accepted Answer

The answer of Two components of a problem are
A) a...

Question 7

Involuntary referral is illustrated by all EXCEPT:
A) inadvertent services by a human service agency
B) juvenile court may order services for first offenders
C) individuals incarcerated for crimes
D) agreement of abusive parents to seek counseling

Accepted Answer

Involuntary referral means that a person is being referred to services or treatment without their consent. Option A does not describe a scenario where someone is being referred against their will, but rather a scenario where services are provided inadvertently without any intention to refer the individual to those services. The other options (B, C, and D) all involve situations where individuals are being referred to services or treatment without their consent.

Question 8

Developmental stages can be characterized by each of the following EXCEPT:
A) individuals engage in certain tasks or activities at different points in their 	lives
B) each stage is predictable
C) many healthy individuals are able to skip stages
D) many individuals experience sever developmental crises

Accepted Answer

Skipping stages in development is not a common occurrence and is typically not considered a healthy aspect of development. The other options are typical characteristics of developmental stages.

Question 9

To understand individuals as client,(e.g.a homeless person)the human service worker needs to ask
A) Who do I know in this client group?
B) What is the stereotype of this group?
C) How does prevention affect this group?
D) How does this group experience a crisis?

Accepted Answer

The answer of To understand individuals as client,(e.g.a homeless person)the...

Question 10

Who was Abraham Maslow? Describe his major contribution to the field of psychology

Accepted Answer

The answer of Who was Abraham Maslow? Describe his major...

Question 11

It is difficult to predict
A) what the client will need for prenatal care.
B) what the client will experience as a problem.
C) how the problem influences culture.
D) how the person will use resources.

Accepted Answer

The answer of It is difficult to predict
A) what the...

Question 12

Which perspective is useful in determining client needs?
A) hierarchical needs
B) conflicting needs
C) developmental process
D) meeting needs

Accepted Answer

The answer of Which perspective is useful in determining client...

Question 13

Many of the homeless are currently
A) individuals who want to live in the cities.
B) victims of rapid social change.
C) individuals who want to live on the streets.
D) dually diagnosed mentally and physically ill.

Accepted Answer

Homelessness is often caused by factors such as poverty, lack of affordable housing, and rapid social change such as loss of jobs or natural disasters. Therefore, option B - victims of rapid social change - is the best choice. Option A is not entirely correct as many homeless individuals end up on the streets due to lack of options, not necessarily wanting to live there. Option C is not accurate as homelessness is not a choice for most individuals. Option D is also a contributing factor to homelessness, but it is not the primary cause.

Question 14

Identify and explain each developmental stage in Erikson's Eight Stages of Man.

Accepted Answer

The answer of Identify and explain each developmental stage in...

Question 15

Central to understanding who a client is and what problems are encountered is the idea that
A) everyone is a client.
B) problems are a normal part of life.
C) resources are critical for success.
D) the support network must be utilized.

Accepted Answer

The idea that problems are a normal part of life is central to understanding who a client is and what problems they may encounter. This understanding can help professionals provide effective support and guidance to clients in navigating and overcoming challenges. While resources and support networks are important, they are not the core concept underlying the understanding of clients and their problems. The statement that everyone is a client is too broad and does not provide any meaningful insights into the nature of clients and their issues.

Question 16

A job change,natural disasters,and an accident may result in
A) developmental problems.
B) situational problems.
C) an involuntary referral.
D) rapid social change.

Accepted Answer

Situational problems refer to temporary challenges that arise due to circumstances such as a job change, natural disaster, or accident. These challenges are not permanent and can be resolved through various coping strategies. Therefore, option B is the most appropriate answer. Options A, C, and D do not apply to the given situation.

Question 17

Within the hierarchy of needs,security needs are represented by
A) having three good meals each day.
B) having a family.
C) having shelter.
D) having friendships.

Accepted Answer

Security needs refer to the need for safety, stability, and protection from harm. Having shelter provides a sense of security as it protects individuals from danger, harsh weather conditions, and other external threats. While having good meals, a family, and friendships are important for overall well-being, they do not necessarily fall under the category of security needs within the hierarchy of needs.

Question 18

How clients view their situations and what they perceive to be problems are important factors in
A) problem identification.
B) denial
C) motivation.
D) referral.

Accepted Answer

Problem identification is the process of pinpointing and defining an issue or situation that is causing distress or concern. Clients' views and perceptions of their situations are essential in identifying the problem, as they can provide valuable insight into the issues they are facing. This information helps counselors to understand the client's needs and determine the best course of action to take.

Question 19

Traditional college age students (18-23)are engaged in which developmental stage as described by Erikson?
A) industry vs inferiority
B) intimacy vs isolation
C) identity vs role confusion
D) ego integrity vs despair

Accepted Answer

The developmental stage that traditional college age students are engaged in, as described by Erikson, is identity vs role confusion. This stage typically occurs during adolescence and young adulthood, and involves the exploration and establishment of self-identity and a sense of purpose in life.

Question 20

Barriers to seeking help include all but ONE of the following:
A) psychological costs
B) physical costs
C) lack of money
D) lack of transportation

Accepted Answer

Physical costs are not typically mentioned as a barrier to seeking help, but psychological costs, lack of money, and lack of transportation are commonly cited reasons why individuals may not seek help.

Quiz 5: The Client

The term client refers all but ONE of the following:

Client satisfaction is related to

According to Maslow's theory,since needs exist in a hierarchy,

Violent crime is considered a situational crisis because

Reasons for homelessness include all EXCEPT:

Two components of a problem are

Involuntary referral is illustrated by all EXCEPT:

Developmental stages can be characterized by each of the following EXCEPT:

To understand individuals as client,(e.g.a homeless person) the human service worker needs to ask

Who was Abraham Maslow? Describe his major contribution to the field of psychology

It is difficult to predict

Which perspective is useful in determining client needs?

Many of the homeless are currently

Identify and explain each developmental stage in Erikson's Eight Stages of Man.

Central to understanding who a client is and what problems are encountered is the idea that

A job change,natural disasters,and an accident may result in

Within the hierarchy of needs,security needs are represented by

How clients view their situations and what they perceive to be problems are important factors in

Traditional college age students (18-23) are engaged in which developmental stage as described by Erikson?

Barriers to seeking help include all but ONE of the following: