Which of the following are potential benefits of critical or key performance indicators?
A) They facilitate discussions on how to improve service levels.
B) They improve performance.
C) KPIs should be subjective
D) KPIs should be not be 'cost-driven'.

Question

Which of the following are potential benefits of critical or key performance indicators? 
A) They facilitate discussions on how to improve service levels. 
B) They improve performance. 
C) KPIs should be subjective 
D) KPIs should be not be 'cost-driven'.

Quizplus · Accepted Answer

KPIs facilitate discussions on how to improve service levels by providing a common language and framework for measuring and tracking performance.

Which of the Following Are Potential Benefits of Critical or Key