Which of the following is not a key performance indicator (KPI) for measuring the quality of incoming goods and services?
A) The percentage of rejected deliveries related to the number of total deliveries made.
B) The percentage of supplies rejected, but repaired goods.
C) The percentage of the volume that has been ordered from contracted suppliers versus the total contract spend.
D) The cost related to repair of incoming goods and services.

Question

Which of the following is not a key performance indicator (KPI) for measuring the quality of incoming goods and services? 
A) The percentage of rejected deliveries related to the number of total deliveries made. 
B) The percentage of supplies rejected, but repaired goods. 
C) The percentage of the volume that has been ordered from contracted suppliers versus the total contract spend. 
D) The cost related to repair of incoming goods and services.

Quizplus · Accepted Answer

The percentage of volume ordered from contracted suppliers versus total contract spend is not a direct measure of the quality of incoming goods and services, but rather a measure of contract compliance and cost management. The other options directly measure the quality of incoming goods and services by looking at the percentage of rejected deliveries, the percentage of supplies that are rejected and repaired, and the cost related to repair.

Which of the Following Is Not a Key Performance Indicator