Whether or not you should apologize when delivering bad news about transactions depends mainly on
A) how much the customer has purchased from your company in the past.
B) the medium you are using for the message.
C) how long it has been since the problem occurred.
D) whether or not your company has a legal department.
E) none of the above.

Question

Quizplus · Accepted Answer

E)If you have not done anything specific to set the customer's expectations - such as promising a delivery within 24 hours - the message simply needs to inform the customer of the situation with little or no emphasis on apologies.

Whether or Not You Should Apologize When Delivering Bad News