To avoid being accused of defamation,you should
A) refuse to communicate with unhappy clients.
B) make it clear to disgruntled customers that you refuse to be intimidated.
C) refrain from using any kind of abusive language.
D) frequently refer to company policy.
E) make frequent use of hedging words such as "seems" and "appears."

Question

Quizplus · Accepted Answer

C)To avoid being accused of defamation,follow these guidelines.1)Refrain from using any kind of abusive language or terms that could be considered defamatory.2)Provide accurate information and stick to the facts.3)Never let anger or malice motivate your messages.4)Consult your company's legal advisers whenever you think a message might have legal consequences.5)Communicate honestly and make sure that you believe what you are saying is true.6)Emphasize a desire for a good relationship in the future.

To Avoid Being Accused of Defamation,you Should