If you have strongly negative information to deliver as part of a positive message,you should
A) open with the negative information.
B) use the indirect approach.
C) put the negative information in a separate message.
D) apologize for having to spoil the moment.
E) put it at the beginning of your message.

Question

Quizplus · Accepted Answer

B)If your routine message is mixed and must convey mildly disappointing information,put the negative portion of your message into as favorable a context as possible.You can use negative information in this type of message only if you are reasonably sure the audience will respond positively.Otherwise,use the indirect approach.Always follow these steps: 1)maintain a professional demeanor,2)do not blame anyone in your organization by name,3)do not make exaggerated,insincere apologies.There is no point to putting the negative information in a separate message.

If You Have Strongly Negative Information to Deliver as Part