When receiving business-related phone calls,
A) you should use frequent verbal responses (such as, "I see") to show that you are listening.
B) it is impolite to say things such as, "I understand" while the other person is speaking.
C) it is perfectly acceptable to put the caller on hold without explanation.
D) your primary goal should be to get off of the phone (and back to work) as quickly as possible.
E) do none of the above.

Question

Quizplus · Accepted Answer

A)Using frequent verbal responses shows that you are listening during a phone call.If you must forward a call or put someone on hold,explain what you are doing first.Stay focused on the call throughout; others can easily tell when you are not paying attention.Be ready before you call so that you do not waste the other person's time.

When Receiving Business-Related Phone Calls