Use the indirect approach in most cases of refusing a claim.

Name: Use the indirect approach in most cases of refusing a claim.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The indirect approach is usually preferred in refusing a claim as it helps to soften the negative news and maintain a positive relationship with the customer. It involves beginning with a neutral or positive statement, providing a reason for the denial, and ending with an alternative solution or expression of appreciation for the customer's business.

Use the Indirect Approach in Most Cases of Refusing a Claim