Question 1

Which of the following refers to a set of quality standards created in 1987 by the International Organization for Standardization,in Geneva,Switzerland?

Accepted Answer

ISO 9000 is a set of quality standards established by the International Organization for Standardization in 1987. It provides guidelines and requirements for quality management systems used by businesses to ensure customer satisfaction and continual improvement.

Question 2

Which of the following approaches for improving quality has the advantage of removing the adversarial relationship that often exists between quality control inspectors and production employees?

Accepted Answer

The quality at the source approach focuses on preventing defects from occurring in the first place by empowering front-line employees to identify and correct issues in the production process. This approach removes the need for inspectors to constantly monitor and find faults in the work of production employees, which eliminates the adversarial relationship between the two groups.

Question 3

Which of the following set of quality standards outlined the quality system requirements necessary to meet quality requirements in varying situations and focused on the design and operation processes but not on the end product or service?

Accepted Answer

ISO 9000:1994 is the set of quality standards that outlines the quality system requirements necessary to meet quality requirements in varying situations, and focuses on the design and operation processes but not on the end product or service. The other options (A, D, and E) all focus on specific industries or environmental management systems, and ISO 14000:2000 focuses on environmental management.

Question 4

_____ is a method of predicting the quality of a batch or a large group of products from random checks of finished products.

Accepted Answer

Acceptance sampling involves randomly selecting products from a batch or group and inspecting them for quality. Based on the results of the inspection, the quality of the entire batch is predicted. This method is commonly used in manufacturing industries to ensure that product quality meets specified standards.

Question 5

The goal of ISO 14000 is to provide international _____ standards that are globally compatible.

Accepted Answer

ISO 14000 is a set of international environmental management standards, with the aim to provide standards that are globally compatible in areas such as environmental performance, auditing, labeling, and life cycle assessment. Therefore, the best choice is C, environmental.

Question 6

Which of the following interrelated series of quality standards emphasized international organization and in-house performance,rather than engineering,as the best way to deliver a product or service?

Accepted Answer

ISO 9000:2000 emphasized international organization and in-house performance by focusing on continuous improvement, customer satisfaction, and involvement of top management. It also incorporated the Plan-Do-Check-Act cycle and emphasized process approach rather than product approach. QS 19000:2008 is a quality management system for the automotive industry, QS 4000:1987 is a quality system for the aerospace industry, ISO/IEC 15408 is a set of standards for information security, and ISO 9000:1994 was the previous version of ISO 9000 that focused more on engineering aspects.

Question 7

Harry is the CEO of Pine and Acorn Consultancy.Of late,he has noticed a steady decrease in Pine and Acorn's revenues.He consults with the other members of the top management and instead of refining the existing processes incrementally,they decide to redesign Pine and Acorn's processes.This change was to be implemented to better serve their customers,reduce costs,increase speed,and improve their products.Which of the following approaches for improving quality has Harry decided to implement?

Accepted Answer

Harry and the top management team have decided to redesign Pine and Acorn's processes, which is an approach in reengineering. This approach focuses on completely rethinking and redesigning existing processes to achieve significant improvements in quality, speed, cost, and customer satisfaction. The other options (B, C, D, and E) are different approaches to improving quality, but they do not involve a complete redesign of processes.

Question 8

Which of the following statements is true about DMAIC?

Accepted Answer

DMAIC is a continuous process improvement sequence used as part of the six sigma approach. It stands for Define, Measure, Analyze, Improve, and Control.

Question 9

Which of the following approaches refers to a systematic approach to identify and eliminate waste and non-value-added activities while focusing on cost reduction through process optimization?

Accepted Answer

Lean manufacturing approach refers to a systematic approach to identify and eliminate waste and non-value-added activities while focusing on cost reduction through process optimization. The other options are different approaches/methods that focus on quality improvement or performance management.

Question 10

Which of the following refers to the search for and implementation of radical change in business processes to achieve breakthrough results in costs,speed,productivity,and service?

Accepted Answer

Reengineering involves the fundamental rethinking and radical redesign of business processes to achieve significant improvements in cost, quality, service, or speed. It is a dramatic approach to process improvement that often involves starting with a clean slate and questioning everything about the way the organization has been operating. The other choices focus on specific quality improvement methods or approaches, but do not necessarily involve radical process redesign.

Question 11

Which of the following approaches for improving quality is both a precise set of statistical tools and a rallying cry for continuous improvement?

Accepted Answer

The six sigma approach is based on a precise set of statistical tools and techniques for measuring and analyzing quality, as well as a philosophy of continuous improvement. It emphasizes the importance of reducing defects and variability in processes to achieve higher levels of quality. The other approaches listed are all important strategies for improving quality, but do not necessarily have the same level of specificity and focus on statistical analysis as the six sigma approach.

Question 12

Which of the following statements is true about a zero-defects program?

Accepted Answer

The answer of Which of the following statements is true...

Question 13

Which of the following statements is true about ISO 14000?

Accepted Answer

ISO 14000 is a series of voluntary international standards that focus on environmental management tools and systems. Option B, C, D, and E are incorrect because they do not accurately describe ISO 14000.

Question 14

Extensive communication regarding the importance of quality,organizationwide recognition of high-quality work,problem identification by employees,and employee goal setting are characteristics of the _____ approach to improving quality.

Accepted Answer

The answer of Extensive communication regarding the importance of quality,organizationwide...

Question 15

The objective of _____ is to heighten awareness of quality by making everyone aware of his or her potential impact on quality.

Accepted Answer

A zero-defects program aims to eliminate errors and defects completely, thereby increasing the overall quality of the product or service. This is achieved by making every individual within the organization aware of their potential impact on quality, and encouraging them to strive for perfection in everything they do.

Question 16

Which of the following statements is true about ISO 9004:2000?

Accepted Answer

ISO 9004:2000 provides guidance for implementation of a new system of quality standards, rather than stating the requirements for a new system of quality standards or focusing on a specific sector or methodology. It also covers topics such as leadership, strategy, and continuous improvement.

Question 17

Which of the following awards is administered by the National Institute of Standards and Technology to encourage efforts to improve quality and to recognize the quality achievements of U.S.companies?

Accepted Answer

The Malcolm Baldrige award is administered by the National Institute of Standards and Technology to encourage efforts to improve quality and recognize quality achievements of U.S. companies. The other awards listed are named after individual quality theorists/practitioners and are not specifically administered by NIST.

Question 18

Which of the following is true about lean six sigma?

Accepted Answer

The answer of Which of the following is true about...

Question 19

_____ is a onetime concerted effort,initiated from the top of the organization,to make major improvements in the company's processes.

Accepted Answer

The onetime concerted effort initiated from the top of the organization to make major improvements in the company's processes is called reengineering. Reengineering is a radical approach to achieving significant improvements in performance, and it involves redesigning business processes from scratch to achieve breakthrough results. Lean manufacturing, Zero defects program, ABC classification system, and the kaizen method are continuous improvement methodologies focused on incremental improvements rather than radical change.

Question 20

Harry is a senior operations manager in Pine and Acorn Toys.His team regularly conducts random quality checks of unsold finished wooden toys that Pine and Acorn manufactures.Through this method,his team predicts the quality of a batch of toys before releasing them to the sales department.Which of the following methods of quality control is Harry's team implementing?

Accepted Answer

Harry's team is implementing acceptance sampling, which involves randomly selecting a sample from a batch of products and testing them to determine if the entire batch meets the required quality standards before releasing them to the sales department. Kanban system analysis, just-in-time analysis, census check, and ABC analysis are not relevant to the method used by Harry's team for quality control.

Quiz 20: Operations Control