A goodwill message
A) should always mention the underlying business purpose.
B) has the same emphasis in all cultures.
C) may be more meaningful as a written note than as a phone call.
D) conveys sympathy, rejection, or appreciation.
E) uses emotional language to show concern.

Question

Quizplus · Accepted Answer

A goodwill message does not always have to mention the underlying business purpose and its emphasis may vary in different cultures. While a phone call can be a form of goodwill message, it may be more meaningful and lasting as a written note. A goodwill message primarily conveys appreciation and positivity, rather than sympathy or rejection. While emotional language can be used to convey care and thoughtfulness, it is not necessary for a goodwill message.

A Goodwill Message