A goodwill message is especially effective when it
A) discusses the reader's situation in detail.
B) mentions a specific incident or anecdote.
C) uses strong, flowery language.
D) focuses on the writer's thoughts and feelings.
E) omits a subject line on the email form.

Question

Quizplus · Accepted Answer

A goodwill message is especially effective when it mentions a specific incident or anecdote. This helps to create a personal and memorable connection with the reader, and leaves a positive lasting impression. Additionally, mentioning specific details shows that the writer has taken the time to pay attention to the reader's situation and cares about their experience.

A Goodwill Message Is Especially Effective When It