List and briefly describe the three major sections of a request letter.
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Q78: A response to a neutral message should
Q79: Which of the following is NOT part
Q80: Which of the following would not be
Q81: When sending an instant message, you should
A)
Q82: The reader will appreciate a thank-you note
Q84: Why do people send goodwill messages?
Q85: When responding to customer comments online, a
Q86: What are the risks and potential benefits
Q87: A goodwill message
A) should always mention the
Q88: When writing a goodwill message, you should
A)
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