A response to a neutral message should be organized in this order:
A) (1) apology, (2) good news, (3) explanation, (4) courteous closing.
B) (1) explanation, (2) questions answered, (3) good news, (4) courteous closing.
C) (1) explanation, (2) good news, (3) clichéd closing.
D) (1) good news, (2) questions answered, (3) subtle company promotion, if appropriate, (4) courteous closing.
E) (1) good news, (2) questions answered, (3) explanation, (4) good news reiterated in the closing.

Question

Quizplus · Accepted Answer

The correct order for a response to a neutral message optimally includes delivering any good news first, addressing any questions, subtly promoting the company if appropriate, and ending with a courteous closing. This approach ensures clarity, positivity, and maintains a professional tone throughout the communication.

A Response to a Neutral Message Should Be Organized in This