Question 1

Most companies are started by individuals who live by their wits. They visualize an opportunity, take risks, and knock on every door to gain attention. Which of the following stages in marketing strategy is being illustrated here?
A) exponential marketing
B) formulated marketing
C) entrepreneurial marketing
D) affinity marketing
E) ambush marketing

Accepted Answer

The described scenario illustrates the stage of entrepreneurial marketing, which involves taking risks, seeking opportunities, and pursuing every possible avenue for success. This stage is typically associated with small, start-up companies.

Question 2

Many approaches to developing effective competitive marketing strategies exist. There may be ________ between the formulated side of marketing and the creative side, as creativity and passion help build and maintain success.
A) collaboration
B) strong disagreements
C) managerial conflicts
D) productive meetings
E) constant tension

Accepted Answer

There may be constant tension between the formulated side of marketing and the creative side, as balancing structured strategies with creative innovation can be challenging.

Question 3

Sears and Holiday Inn encountered difficult times because they did not stand out as the lowest in cost, highest in perceived value, or best in service of their primary target market segment. Both companies are ________.
A) niches
B) jack-of-all-trades
C) middle-of the roaders
D) red oceans
E) laggards

Accepted Answer

Sears and Holiday Inn were middle-of-the-roaders, meaning they did not excel in any particular area and instead tried to appeal to a broad range of customers, which ultimately led to difficulty standing out in the market.

Question 4

According to Michael Porter, what are three effective competitive positioning strategies?
A) middle-of-the-roaders, focus, and overall cost leadership
B) focus, differentiation, and middle-of-the-roaders
C) overall cost leadership, differentiation, and middle-of-the-roaders
D) overall cost leadership, differentiation, and focus
E) differentiation, market segmentation, and focus

Accepted Answer

According to Michael Porter, the three effective competitive positioning strategies are overall cost leadership, differentiation, and focus. Option D aligns with this framework. Option A is incorrect as middle-of-the-roaders is not a strategy outlined by Porter. Option B is incorrect as it only includes two of the three strategies mentioned by Porter. Option C is incorrect as market segmentation is not a strategy outlined by Porter.

Question 5

Samsung and Apple actively generate new ideas, relentlessly pursue new solutions, and quickly work to get new products to market. They serve customers who want state-of-the-art products and services, regardless of the costs in terms of price or inconvenience. Which of the following value disciplines is illustrated from this example?
A) operational excellence
B) customer intimacy
C) product leadership
D) product activation
E) product binning

Accepted Answer

Samsung and Apple's focus on generating new ideas, pursuing new solutions, and quickly getting new products to market illustrate a product leadership value discipline. They prioritize creating innovative and high-quality products over operational efficiency or building strong customer relationships.

Question 6

When companies serve customers who are willing to pay a premium to get precisely what they want and the company responds quickly to satisfy these customers' needs, the company has achieved ________.
A) customer intimacy
B) product differentiation
C) operational excellence
D) product leadership
E) focus

Accepted Answer

Customer intimacy refers to the ability of a company to understand and serve the specific needs and preferences of individual customers. This involves building close relationships with customers, collecting data on their buying habits and preferences, and using this information to tailor products and services to meet their needs. When a company is able to provide this level of personalized service to customers who are willing to pay a premium, it has achieved customer intimacy. Product differentiation refers to the ability of a company to offer products or services that are distinct from those of its competitors, while operational excellence refers to the ability to deliver products or services in a reliable and efficient manner. Product leadership refers to the ability to develop innovative products that set new standards of performance or features, while focus refers to the ability to concentrate resources and attention on a specific market segment or product category. While these concepts are related, customer intimacy is the best choice in this scenario as it specifically relates to serving customers who are willing to pay a premium for personalized service.

Question 7

When a company provides superior value by leading its industry in price and convenience, it has obtained ________.
A) product leadership
B) focus
C) operational excellence
D) customer intimacy
E) differentiation

Accepted Answer

Operational excellence refers to providing superior value to customers by leading the industry in price and convenience. This means that the company is able to offer products and services at a lower cost and with greater convenience than its competitors.

Question 8

If a company's aim is to make its own and competing products obsolete and serve customers who want state-of-the-art products and services, it is using a value discipline called ________.
A) overall cost leadership
B) product activation
C) product binning
D) product leadership
E) customer intimacy

Accepted Answer

The value discipline of making its own and competing products obsolete and serving customers who want state-of-the-art products and services is product leadership. This strategy involves investing heavily in research and development to create products that outperform competitors and offer innovative features. Companies using this strategy focus on delivering cutting-edge technology and products in their market segment.

Question 9

What are the stages that the approaches to marketing strategy and practice usually pass through?
A) ambush marketing, multi-level marketing, and guerrilla marketing
B) guerrilla marketing, ambush marketing, and affinity marketing
C) multi-level marketing, undercover marketing, and evangelism marketing
D) entrepreneurial marketing, formulated marketing, and intrapreneurial marketing
E) undercover marketing, affinity marketing, and ambush marketing

Accepted Answer

The stages that the approaches to marketing strategy and practice usually pass through are entrepreneurial marketing (when a company is first established), formulated marketing (when a company starts developing formal marketing strategies and tactics), and intrapreneurial marketing (when a company's marketing efforts are conducted within a larger corporate framework). This is outlined in various marketing textbooks and models, such as the Ansoff Matrix. The other choices listed are not commonly recognized stages of marketing strategy and practice.

Question 10

Dell produces and delivers PCs of competitive quality at lower costs. The company constantly aims to achieve low production and distribution costs to win a large market share. Dell utilizes a(n) ________ strategy very effectively.
A) overall cost leadership
B) differentiation
C) focus
D) blue ocean
E) market segmentation

Accepted Answer

Dell's focus on achieving low production and distribution costs to win a large market share is indicative of an overall cost leadership strategy.

Question 11

As small companies achieve success, they inevitably move toward more ________ marketing. They adopt more-developed marketing tools and adhere to them closely.
A) ambush
B) formulated
C) entrepreneurial
D) intrepreneurial
E) multi-level

Accepted Answer

Formulated marketing refers to a more structured and planned approach to marketing that is usually adopted by larger, more established companies. As small companies gain success and grow, they typically move toward this type of marketing strategy and use more sophisticated marketing tools and techniques. Ambush marketing, entrepreneurial marketing, and intrepreneurial marketing are not relevant to this context, and multi-level marketing is a different type of marketing strategy.

Question 12

Porsche is a German automobile manufacturer that competes against BMW and Audi, but only in the sports car and SUV segments of the automobile market. Porsche utilizes a(n) ________ strategy.
A) overall cost leadership
B) focus
C) middle-of-the-roaders
D) market segmentation
E) blue ocean

Accepted Answer

Porsche is using a focus strategy as they have chosen to compete only in the sports car and SUV segments. They are not attempting to be an overall cost leader or appeal to the masses (middle-of-the-roaders), but rather they are targeting a specific group of consumers who are looking for high-performance and luxury in their vehicles. They are also utilizing market segmentation by focusing on these specific segments of the automobile market. However, they are not necessarily creating a completely new market (a blue ocean strategy) as they are still competing with established brands in their chosen segments.

Question 13

Bosch is a German firm that manufactures home appliances such as dishwashers, ovens, and ranges. It competes with companies such as GE Elite and LG. Bosch is perceived as the class of the industry. Bosch pursues a(n) ________ strategy.
A) focus
B) blue ocean
C) overall cost leadership
D) differentiation
E) middle-of-the-road

Accepted Answer

Bosch's perceived class of the industry suggests that the company is focused on creating a unique and differentiated brand image. Hence, the company is pursuing a differentiation strategy.

Question 14

Companies that have been in existence for some time often lose the marketing creativity and passion that they had at the start. They often need to refresh their marketing strategies and try new approaches, known as ________.
A) multi-level marketing
B) formulated marketing
C) ambush marketing
D) intrapreneurial marketing
E) affinity marketing

Accepted Answer

Intrapreneurial marketing refers to the implementation of entrepreneurial approaches and mindsets within an established company. It involves introducing new and innovative ideas to reinvigorate the company's marketing strategies and bring back the passion and creativity that may have been lost over time.

Question 15

Companies that pursue a clear strategy will likely perform well. Firms that do not pursue a clear strategy are called ________.
A) jack-of-all-trades
B) middle-of-the-roaders
C) niches
D) red oceans
E) laggards

Accepted Answer

Companies that do not pursue a clear strategy are often referred to as "middle-of-the-roaders". This means they are neither fully committed to a particular strategy nor are they exploring multiple strategies simultaneously. This lack of commitment can lead to poor performance and a lack of competitive advantage.

Question 16

When Gary Hirshberg started the Stonyfield Farm yogurt company, he stated that his company could do better with less advertising, less marketing research, and more guerrilla marketing. He came up with innovative marketing ideas to promote his products such as having sales personnel dress up as large yogurt cartons to distribute free yogurt samples. Which of the following marketing strategies was being implemented by Hirshberg?
A) formulated marketing
B) entrepreneurial marketing
C) ambush marketing
D) undercover marketing
E) intrapreneurial marketing

Accepted Answer

Hirshberg was using entrepreneurial marketing, which involves using creativity and resourcefulness to come up with unique marketing ideas that generate buzz and increase customer interest. This is characterized by a focus on innovation, risk-taking, and a willingness to do things differently in order to stand out from competitors. The use of guerrilla marketing tactics like dressing up as yogurt cartons is a good example of this approach.

Question 17

Walmart, Costco, and Southwest Airlines serve customers who want reliable, good-quality products or services that are also reasonable and easily available. These companies are all known for pursuing a value discipline known as ________.
A) operational excellence
B) customer intimacy
C) product differentiation
D) product leadership
E) focus

Accepted Answer

The value discipline of operational excellence involves delivering products or services that are reliable, good quality, and easily accessible at a lower cost than competitors. Walmart, Costco, and Southwest Airlines are all known for their operational efficiency and low prices, making operational excellence the best choice.

Question 18

Companies that operate large marketing departments, conduct expensive marketing research, spell out elaborate competitive strategies, and spend huge sums on advertising are using ________ marketing strategies.
A) informal
B) formulated
C) entrepreneurial
D) intrepreneurial
E) blue ocean

Accepted Answer

Companies that conduct expensive marketing research, spell out elaborate competitive strategies, and spend huge sums on advertising are using formulated marketing strategies. This approach involves a structured and formalized process for developing and implementing marketing plans.

Question 19

Which of the following are value discipline strategies?
A) operational excellence, overall cost leadership, and differentiation
B) customer intimacy, operational excellence, and focus
C) employee relations, product leadership, and overall cost leadership
D) product leadership, customer intimacy, and focus
E) operational excellence, customer intimacy, and product leadership

Accepted Answer

The value discipline strategies are operational excellence, customer intimacy, and product leadership. These are the three generic value disciplines proposed by Michael Treacy and Fred Wiersema.

Question 20

American Express will do almost anything to build long-term customer loyalty and to capture customer lifetime value. Which of the following competitive marketing strategies is being pursued by American Express?
A) consumer capitalism
B) customer equity
C) product differentiation
D) product leadership
E) customer intimacy

Accepted Answer

The strategy being pursued by American Express is customer intimacy, which involves building long-term relationships with customers through personalized assistance and service, focusing on customer satisfaction and loyalty, and capturing customer lifetime value. This is evident through the various customer loyalty programs, personalized rewards and incentives, and customer service initiatives implemented by American Express.

Quiz 18: Creating Competitive Advantage

Most companies are started by individuals who live by their wits. They visualize an opportunity, take risks, and knock on every door to gain attention. Which of the following stages in marketing strategy is being illustrated here?

Many approaches to developing effective competitive marketing strategies exist. There may be ________ between the formulated side of marketing and the creative side, as creativity and passion help build and maintain success.

Sears and Holiday Inn encountered difficult times because they did not stand out as the lowest in cost, highest in perceived value, or best in service of their primary target market segment. Both companies are ________.

According to Michael Porter, what are three effective competitive positioning strategies?

When companies serve customers who are willing to pay a premium to get precisely what they want and the company responds quickly to satisfy these customers' needs, the company has achieved ________.

When a company provides superior value by leading its industry in price and convenience, it has obtained ________.

If a company's aim is to make its own and competing products obsolete and serve customers who want state-of-the-art products and services, it is using a value discipline called ________.

What are the stages that the approaches to marketing strategy and practice usually pass through?

Dell produces and delivers PCs of competitive quality at lower costs. The company constantly aims to achieve low production and distribution costs to win a large market share. Dell utilizes a(n) ________ strategy very effectively.

As small companies achieve success, they inevitably move toward more ________ marketing. They adopt more-developed marketing tools and adhere to them closely.

Porsche is a German automobile manufacturer that competes against BMW and Audi, but only in the sports car and SUV segments of the automobile market. Porsche utilizes a(n) ________ strategy.

Bosch is a German firm that manufactures home appliances such as dishwashers, ovens, and ranges. It competes with companies such as GE Elite and LG. Bosch is perceived as the class of the industry. Bosch pursues a(n) ________ strategy.

Companies that have been in existence for some time often lose the marketing creativity and passion that they had at the start. They often need to refresh their marketing strategies and try new approaches, known as ________.

Companies that pursue a clear strategy will likely perform well. Firms that do not pursue a clear strategy are called ________.

Walmart, Costco, and Southwest Airlines serve customers who want reliable, good-quality products or services that are also reasonable and easily available. These companies are all known for pursuing a value discipline known as ________.

Companies that operate large marketing departments, conduct expensive marketing research, spell out elaborate competitive strategies, and spend huge sums on advertising are using ________ marketing strategies.

Which of the following are value discipline strategies?

American Express will do almost anything to build long-term customer loyalty and to capture customer lifetime value. Which of the following competitive marketing strategies is being pursued by American Express?