Question 1

Jaime, the president of Coddom Bank, rewards his top-performing employees with an exclusive shopping card at the end of the year. This scenario illustrates that Jaime is using _____.

Accepted Answer

The answer of Jaime, the president of Coddom Bank, rewards...

Question 2

Which of the following is a difference between bureaucratic control and objective control?

Accepted Answer

Bureaucratic control mainly focuses on ensuring that policies and rules are followed, whereas objective control focuses on measuring and observing worker behavior or output. Bureaucratic control is more concerned with adherence to rules and procedures, while objective control is primarily concerned with achieving specific goals and objectives.

Question 3

_____ is the use of observable measures of worker behavior or outputs to assess performance and influence behavior.

Accepted Answer

The use of observable measures to assess performance and influence behavior is called objective control. Bureaucratic control refers to the use of rules and regulations to guide behavior, normative control is based on shared values and beliefs within a group or organization, and concertive control involves self-monitoring and peer regulation within teams.

Question 4

Sasha is the manager of a sales team in a corporation. All sales calls made by her subordinates to customers and clients are recorded for quality check purposes. On the basis of their call performance, they get rewarded. This is an example of _____.

Accepted Answer

This is an example of objective control where sales performance is measured objectively through call recordings and rewards are given accordingly. Normative control relies on shared values and beliefs to influence behavior, bureaucratic control uses rules and regulations, and concertive control relies on the norms and values of a self-managed team. None of these apply to this scenario as the control is based on measurable performance criteria.

Question 5

A local plumbing company installed global positioning satellite (GPS) tracking devices in all its trucks to ensure that employees were going on service calls and not running personal errands. This is an example of _____.

Accepted Answer

The installation of GPS tracking devices in company trucks is an example of objective control, which is the use of measurable standards and data to assess employee performance. It is not normative control (using shared values and beliefs to influence behavior), adaptive control (giving employees the flexibility to make decisions), or concertive control (using peer pressure and group norms to regulate behavior).

Question 6

Emily is a school principal. If the teachers at her school fail to complete teaching the syllabus for the term on time, she fires them immediately. This scenario illustrates that Emily is using _____.

Accepted Answer

Emily's behavior of firing teachers who fail to complete the syllabus on time indicates the use of bureaucratic control, which aims to regulate behavior through rules, procedures, and authority.

Question 7

_____ is the regulation of workers' behavior and decisions through widely shared organizational values and beliefs.

Accepted Answer

Normative control involves regulating workers' behavior and decisions through shared organizational values and beliefs. This type of control is based on social norms and is enforced by the desire to conform to those norms. It is often used in organizations with high levels of trust and collaboration among employees. The other options, objective control, concertive control, and bureaucratic control, all involve different types of regulation but are not related to the use of shared values and beliefs.

Question 8

Managers who use bureaucratic control are known to:

Accepted Answer

Bureaucratic control emphasizes following rules and procedures closely to ensure consistency and order within the organization. This style of control is characterized by a strict adherence to formalized rules and regulations, with little room for deviation or individual discretion. Managers using bureaucratic control may be seen as inflexible or rigid, but they prioritize consistency and reliability in the organization's operations.

Question 9

Purple Dust is a digital marketing company. All the computers used by the employees are pre-installed with a software program called Time Doctor to monitor their browsing activities. The software helps the managers determine whether the employees are using the Internet for purposes other than business. This is an example of _____.

Accepted Answer

Objective control involves using observable measures of employee behavior or output to assess performance, such as monitoring software to track internet usage.

Question 10

Karson, the managing director of a multinational corporation, punishes his employees for coming late to work by deducting their salaries. In this scenario, Karson is using _____.

Accepted Answer

Karson's method of punishment through deduction of salaries is indicative of bureaucratic control, which relies on rules, procedures, and formal authority to control behavior in an organization.

Question 11

Taxi It is a cab service company. Every vehicle used by the company has a wireless active tracking system installed in it, which allows for monitoring the location of the vehicle at any given time. This way, the management is always aware of where a driver is and where he or she is headed. This is an example of _____.

Accepted Answer

The wireless active tracking system is an objective method of controlling the behavior of the drivers. It allows for monitoring their location and ensures that they are following the rules and regulations set by the company. Therefore, this is an example of objective control. The other options, normative, bureaucratic, and concertive control, are not applicable in this scenario.

Question 12

Unlike output control, behavior control _____.

Accepted Answer

Behavior control regulates, guides, and measures how workers behave on the job. It is different from output control, which focuses solely on achieving specific measurable results regardless of the methods used to reach those results. Behavior control can be coupled with rewards and incentives, but it does not give managers and workers unlimited freedom to behave however they want. Rather, it provides guidance and direction for how workers should behave in order to achieve desired outcomes. Behavior control is also a type of normative control, as it shapes the norms and values that guide behavior in the organization.

Question 13

Pedro owns a restaurant. If his employees consistently perform their duties, he rewards them with a monthly bonus. If they do not perform well, he deducts their salaries. In this scenario, Pedro is using _____.

Accepted Answer

Pedro is using bureaucratic control, which involves using rules, regulations, and authority to guide performance and ensure employees meet certain standards.

Question 14

Trey is the manager of a sales team in a corporation. If his team members are able to meet their daily targets regularly, they get an extra day off every month. However, if they fail to do so, Trey makes them work extra hours every week. In this scenario, Trey is using _____.

Accepted Answer

Trey is using bureaucratic control, which involves using rules, regulations, and authority to guide performance. In this case, he uses rewards and penalties to manage his team's performance.

Question 15

Joanna is the manager of a luxury hotel. All her team members are required to follow a code of conduct. If they do so consistently, they are awarded an appreciation certificate. However, if they fail to do so, Joanna imposes a fine on them, which is later deducted from their salary. In this scenario, Joanna is using _____.

Accepted Answer

Joanna is using bureaucratic control, which involves managing employee behavior through a system of rules, policies, and procedures, including rewards and penalties.

Question 16

Which of the following statements is true of bureaucratically controlled companies?

Accepted Answer

Bureaucratically controlled companies typically have a rigid structure with a high degree of formalization, which can make them resistant to change and slow to adapt to new circumstances. They place a strong emphasis on policies and procedures, often at the expense of responsiveness to customer needs. Group norms may be important, but they are typically secondary to formalized rules and regulations.

Question 17

Phillip is the manager of a home appliance store. He supervises his subordinates while they are installing appliances in customers' homes. If they do not complete the installation process within the time allotted, they are given a black mark. Depending on the number of black marks they have on their record, Phillip deducts their salaries. In this scenario, Phillip is using _____.

Accepted Answer

Phillip is using bureaucratic control, which relies on rules, procedures, and policies to regulate employee behavior and ensure that tasks are completed according to established standards. The use of black marks and salary deductions for failure to meet time standards is a classic example of bureaucratic control. Adaptive control refers to the ability to respond quickly and effectively to changing circumstances, normative control relies on shared values and beliefs to influence behavior, and concertive control empowers work teams to regulate their own behavior. None of these are evident in Phillip's approach to managing his subordinates.

Question 18

Ashley is the manager of the design team in a marketing company. She requests the company's administration department to install cameras in the corporate office to monitor the entries and exits of all her team members. This is to observe the amount of time the team members spend at their workstations. In this scenario, Ashley is using _____.

Accepted Answer

Ashley is using objective control, which involves using observable measures of employee behavior or output to assess performance. In this case, she is using cameras to objectively monitor the time team members spend at their workstations.

Question 19

FitnessX is a gymnasium. The owner of the gymnasium has installed surveillance cameras in the main workout area to monitor the behavior of all the fitness trainers. This is an example of _____.

Accepted Answer

The answer of FitnessX is a gymnasium. The owner of...

Question 20

A logistics company recently installed microchips in all its telephone sets to track and record calls made by its employees. The company did this to ensure that the employees were making only service calls and not personal calls. This is most likely an example of _____.

Accepted Answer

Objective control involves using observable measures of employee behavior or output to assess performance and ensure compliance with organizational standards, such as tracking calls to monitor work-related activities.

Quiz 16: Control