Question 1

The workers of Tight Footing, a tile manufacturing plant, wanted a raise. However, the management did not want to give the workers a raise. The workers started taking longer breaks and did little to no work for the next two weeks. In the context of scientific management, this behavior of the workers is known as _____.

Accepted Answer

Soldiering is a term used in scientific management to describe when workers intentionally slow down their work to avoid being pushed to work at a faster pace by management. In this case, the workers are intentionally doing little to no work in hopes that the management will give them a raise.

Question 2

_____ were the first to recognize the need for submitting written requests.

Accepted Answer

B

Question 3

Jane and her team members started working overtime but worked slower and deliberately introduced errors in the work they were given. In the context of scientific management, this behavior of the workers is known as _____.

Accepted Answer

Soldiering refers to the deliberate slowing down of work by the workers in order to avoid being overburdened with work or to achieve their own goals, such as securing overtime pay. It is considered to be a form of resistance to scientific management techniques.

Question 4

A(n) _____ is a group member whose work pace is significantly faster than the normal pace in his or her group.

Accepted Answer

A rate buster is a term used to describe a group member who works at a significantly faster pace than the normal pace, hence disrupting the rate norm of the group.

Question 5

Clark wanted his workers to work for twelve hours every day instead of the eight hours they were supposed to. The workers were not pleased with this and started to work for only six hours a day. In the context of scientific management, this behavior of the workers is known as _____.

Accepted Answer

Soldiering is the deliberate decrease of output by workers in response to increased job demand or pressure to work harder. It is a common behavior observed in scientific management, where workers try to protect themselves from being overworked or having their pay reduced.

Question 6

Winston was promoted thrice in the very first year of his service. His managers stated that he was the "fastest worker they have ever managed" and that the quality of his work was "second to none." In the context of scientific management, Winston is a(n) _____.

Accepted Answer

According to scientific management principles, a rate buster is an employee who works at a pace faster than the standard rate, without decreasing the quality of work. Winston's managers praised him for his speed and quality, indicating that he fits the description of a rate buster.

Question 7

When workers deliberately slow their pace or restrict their work output, it is known as _____.

Accepted Answer

This phenomenon is commonly referred to as "soldiering" in management theory, named after the idea that soldiers in a unit might slow down their work to create a sense of solidarity or equality among their peers. This can occur for a variety of reasons, including dissatisfaction with working conditions or pay, a sense that management is not valuing their contributions enough, or a desire to avoid taking on too much responsibility.

Question 8

Trey Tires is going to merge with Big Spokes, and the merger will result in layoffs. As a result, the workers are not happy. They start doing less work and waste their time by taking frequent breaks. In the context of scientific management, this behavior of the workers is known as _____.

Accepted Answer

Soldiering is the act of intentionally working at a slow pace, taking more breaks, and producing less output as a form of protest against management. This behavior is often seen when workers feel that management is not treating them fairly, particularly when layoffs or other difficult organizational changes are being implemented. Therefore, the workers' behavior in the given scenario can be described as soldiering, in the context of scientific management. The other options, policing, whistle-blowing, and accommodation, do not accurately describe this behavior. Policing refers to the act of workers enforcing compliance with management policies among their colleagues, while whistle-blowing refers to reporting unethical or illegal practices to authorities. Accommodation refers to a process of negotiation between management and workers to reach an agreement on changes to work conditions.

Question 9

_____ was the first to use witnesses in legal cases.

Accepted Answer

Hammurabi, the Babylonian king, was the first to introduce the use of witnesses in legal cases through his code of laws in 1754 BCE.

Question 10

The management of Won League Lotteries was planning to shut down one of its offices. This shutdown was going to result in layoffs, and the employees were not happy. The employees stopped picking up client calls and started leaving work before completing their eight-hour shifts. In the context of scientific management, this behavior of the employees is known as _____.

Accepted Answer

The behavior of the employees, where they stopped picking up client calls and leaving work before completing their shift, is an example of soldiering. Soldiering is a term used in scientific management to describe employees intentionally working below their capacity to avoid being held to higher work standards in the future. In this case, the employees are giving a passive-aggressive response to the potential layoffs, hoping that their reduced productivity would show the management that letting them go would not impact the company's operations.

Question 11

The first individual to list managerial traits was _____.

Accepted Answer

The answer of The first individual to list managerial traits...

Question 12

Which of the following best defines scientific management?

Accepted Answer

Scientific management is a method of managing employees and tasks based on scientific principles. It involves analyzing tasks and breaking them down into small, repetitive steps to increase efficiency and productivity. The best methods are identified through systematic testing and observation, and then implemented to improve overall performance.

Question 13

Which of the following was al-Farabi's contribution to management thought and practice?

Accepted Answer

Al-Farabi contributed to management thought by discussing leadership traits, emphasizing the qualities and virtues necessary for effective leadership.

Question 14

Jane always finishes the work assigned to her before her team members. Her performance never dropped even when she was working on different projects with different teams. In the context of scientific management, Jane can be considered a(n) _____.

Accepted Answer

A rate buster is a worker who completes their work faster than the standard rate set by the organization. Jane always finishes her work before her team members, indicating that she is a rate buster.

Question 15

Which of the following is true of jobs and organizations during the Industrial Revolution?

Accepted Answer

During the Industrial Revolution, unskilled laborers running machines began to replace highly skilled artisans. This led to a significant decrease in the need for skilled labor, and many artisans were forced to find work in other industries or to take on unskilled jobs. This shift in the workforce helped to drive down wages and increase profits for factory owners.

Choices A, B, and D are not accurate descriptions of jobs and organizations during the Industrial Revolution. While some jobs were performed in fields, homes, or small shops, the growth of factories and mass production led to a significant shift in employment patterns. Similarly, while customer relations were important in many industries, this was not a major concern for most employers during the Industrial Revolution. Finally, cottage laborers did work out of small homes, but these were not typically built in a semicircle, and these workers often required some level of management and oversight.

Question 16

Hodge finishes his work before its scheduled end date so that he can help his colleagues who are lagging behind. In the context of scientific management, Hodge is a(n) _____.

Accepted Answer

Hodge is exhibiting the behavior of a rate buster by completing his work ahead of schedule and helping his colleagues, which goes against the traditional standards of scientific management where each worker is expected to work at a specific pace without slowing down or speeding up.

Question 17

The employees of Wingim Corp. were unhappy with the new policies that were introduced by the management, so they decided to rebel against the company. The employees started coming late and left before completing their shifts. In the context of scientific management, this behavior of the employees is known as _____.

Accepted Answer

Soldiering is a term used in scientific management to refer to the practice of employees deliberately working slowly or inefficiently in order to resist the pressure to increase productivity or because they are unhappy with the policies of management. In this case, the employees of Wingim Corp. are deliberately coming late and leaving early, which can be seen as a form of soldiering. Policing refers to a system in which workers monitor each other's behavior to ensure that everyone is working at maximum efficiency, which is not applicable in this scenario. Whistle-blowing refers to the act of exposing unethical or illegal practices within an organization, which does not apply here. Accommodation usually refers to the use of incentives or rewards to encourage employees to work at maximum efficiency, which is not applicable in this scenario since the employees are rebelling against management policies.

Question 18

Temp Trove rewards the employee who completes his or her projects before the due date by giving ten percent of his or her basic pay as incentives. In this scenario, Temp Trove is rewarding the employee who is considered a(n) _____.

Accepted Answer

A rate buster is an employee who exceeds production standards or completes tasks ahead of schedule, and is often rewarded for their efficiency. In this scenario, Temp Trove is rewarding the employee for completing projects before the due date, which qualifies them as a rate buster. Soldiers are employees who follow orders without question, bureaucrats are employees who focus on following rules and procedures, and opinion leaders are employees who influence the opinions and decisions of others within the organization. None of these terms apply to the scenario described.

Question 19

Lenny finishes his work 30 percent faster than his coworkers. In the context of scientific management, Lenny is a(n) _____.

Accepted Answer

A rate buster is someone who exceeds the standard output rate set by their organization. Lenny finishes his work faster than his coworkers, indicating that he is a rate buster.

Question 20

Bill manages to complete every project he is involved in before its deadline. In the context of scientific management, Bill can be considered a(n) _____.

Accepted Answer

In scientific management theory, a rate buster is an employee who consistently exceeds the expected output or completes their work before the deadline. Therefore, Bill can be considered a rate buster. Soldiers follow the orders of their superiors without question, bureaucrats adhere strictly to rules and procedures, and opinion leaders influence the attitudes and behaviors of others in the organization. None of these terms accurately describe Bill's performance.

Quiz 2: The History of Management