Question 1

Which of the following organizations is a bureaucratic organization?

Accepted Answer

Senergy is a bureaucratic organization as each employee reports to someone at a higher position, indicating a hierarchy and clear chain of command. The other options do not necessarily indicate a bureaucratic organization.

Question 2

According to Henri Fayol's principles of management, _____ advocates that compensation should be fair and satisfactory to both the employees and the organization.

Accepted Answer

Remuneration refers to compensation for work, and according to Fayol's principles, it should be fair and satisfactory for both employees and the organization. This includes factors such as wages, bonuses, benefits, and other forms of compensation. Equity is a related concept, but specifically refers to treating employees fairly and justly in all aspects of employment, including compensation.

Question 3

_____ developed the 14 principles of management.

Accepted Answer

Henri Fayol is the management theorist who developed the 14 principles of management. Max Weber is known for his work on bureaucracy, Frank Gilbreth is known for his contributions to time and motion studies, and Elton Mayo is known for his social experiments on human behavior in the workplace.

Question 4

Two companies that operate from the same building have a conflict over the space available for their employees to have lunch during lunch hours in the building's cafeteria. They fail to resolve the conflict, and the company that pays more rent gets the benefit of using the cafeteria during lunch hours. The other company is forced to ask its employees to use the cafeteria outside of lunch hours. This scenario best exemplifies _____.

Accepted Answer

The scenario describes domination, as one company is using its power and resources (in this case, paying more rent) to assert control over the available resources (the cafeteria during lunch hours) at the expense of the other company. Integration, accommodation, and mediation involve finding mutually beneficial solutions and are not present in this scenario.

Question 5

Two companies that operate from the same building have a conflict over the building's basement parking facilities. They fail to resolve the conflict, and the company that pays more rent gets the benefit of basement parking. The other company is forced to ask its employees to park their vehicles outside the building. This scenario best exemplifies _____.

Accepted Answer

This scenario best exemplifies domination, as one company is using its power to control and restrict access to a shared resource, the basement parking facilities, at the expense of the other company. Integration would involve finding a mutually beneficial solution, accommodation would involve making concessions and compromises, and mediation would involve bringing in a neutral third party to help resolve the conflict.

Question 6

Mary Parker Follett believed that the best way to deal with conflict was _____.

Accepted Answer

Mary Parker Follett believed in the concept of integration, which means finding a solution to conflict where the interests of all parties involved are taken into account rather than one party dominating or coercing the other. She believed in collaborative approaches to decision-making and advocated for finding a win-win solution instead of compromising.

Question 7

The management of Telsey Corp. gives additional funds to only the team that performed the best in the last quarter. Funds are not given to other teams even when they need them. Which of the following concepts does this scenario exemplify?

Accepted Answer

This scenario exemplifies the concept of domination, where only the best performing team is rewarded with additional funds, while the other teams are neglected. This creates an unfair power dynamic and can negatively impact team motivation and collaboration.

Question 8

According to Henri Fayol's principles of management, _____ advocates that each employee should report to and receive orders from just one boss to avoid confusion and conflict.

Accepted Answer

Unity of command is the principle that each employee should report to and receive orders from just one boss. This helps to avoid confusion and conflict that could arise from receiving conflicting orders or commands from multiple managers.

Question 9

According to Henri Fayol's principles of management, which of the following is true of unity of direction?

Accepted Answer

Unity of direction means that all activities with the same objective should be directed by one manager using one plan.

Question 10

Kevin owns a restaurant. He does not hire or dismiss his employees and has a dedicated team that handles the hiring of chefs and other workers. Tasks and responsibilities of every employee are well defined and documented. Based on the given information, Kevin's restaurant is a _____.

Accepted Answer

The restaurant's well-defined hierarchy and specialized teams for hiring and other tasks indicate a bureaucratic organization. This type of organization values clear procedures, defined responsibilities, and structured hierarchies.

Question 11

Two companies operating from the same building have a conflict over the parking facilities available to their employees. They fail to come to a conclusion beneficial to both the companies. Eventually, the company with fewer number of employees loses the conflict, and it is forced to stop using the parking facilities. In the given scenario, which of the following methods did the company use to resolve the conflict?

Accepted Answer

The company used the domination method to resolve the conflict by forcing the other company to stop using the parking facilities.

Question 12

Identify a true statement about Henry Fayol.

Accepted Answer

Henry Fayol believed that management can and should be taught to others. He was a pioneering management theorist who proposed five functions of management: planning, organizing, commanding, coordinating, and controlling. He also believed that management was a skill that could be learned and developed through practice and education.

B, C, and D are incorrect:
B) Time study was developed by Frederick Winslow Taylor, not Henry Fayol.
C) Max Weber proposed the idea of bureaucratic organizations, not Henry Fayol.
D) Henry Fayol did not invent the microchronometer; that was invented by Louis Breguet.

Question 13

The management of Krane Software makes all its employees work overtime when they do not meet the desired levels of productivity. The management does not pay the employees for the overtime and dismisses anyone who asks for a raise. Which of the following concepts does the scenario exemplify?

Accepted Answer

The scenario exemplifies the concept of domination, where the management uses its power to control and exploit the employees for its own benefits. This is evident from the fact that the employees are made to work overtime without pay and are dismissed if they ask for a raise. Integration, accommodation, and mediation involve more collaborative and consensual approaches to managing conflicts or issues, which is not the case here.

Question 14

According to Henri Fayol's fourteen principles of management, order can be achieved in an organization by:

Accepted Answer

Henri Fayol's principle of "Order" suggests that there should be a specific place for each employee, and that every employee should occupy the position which suits their abilities and qualifications. This ensures that everyone knows their role and responsibilities, which helps to prevent confusion and increases efficiency within the organization. It does not involve promoting individuals based on political connections, compromising conflicts, or completely centralizing decision making.

Question 15

Chandler is the owner of a book manufacturing company. He does not take part in the management of his company and has hired several managers to manage the various departments of the company. Based on the given information, Chandler's book manufacturing company is a _____.

Accepted Answer

A bureaucratic organization is characterized by a hierarchical structure, division of labor, and impersonal rules and procedures. In this case, Chandler has hired managers to handle various departments, indicating a clear division of labor and hierarchy within the organization. Additionally, the fact that Chandler does not take part in the management suggests that there are established rules and procedures being followed by the managers.

Question 16

_____ is an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives.

Accepted Answer

Domination is an approach to conflict resolution where one party forces its desires and objectives on the other party, typically by using power or authority. It is a win-lose situation and often leads to resentment and future conflicts.

Question 17

Samson is an engineer at Ket Technologies. Samson sends daily reports about his work to Bryce, his team leader. Bryce reports the performance of the team to Jasmine, the area manager. Jasmine reports the performance of every team leader to Macy, the technical lead of the company. In this scenario, the form of management followed by Ket Technologies is _____.

Accepted Answer

The scenario describes a hierarchical structure where information flows from the bottom (Samson) to the top (Macy) through several layers, which is characteristic of a bureaucratic management style.

Question 18

Prince&Princess Clothing has clear-cut rules for its employees. The roles of each employee are clearly defined, and every employee has someone he or she reports to. Based on the given information, Prince&Princess Clothing is a _____.

Accepted Answer

Prince&Princess Clothing is a bureaucratic organization because it has clear-cut rules and a clear hierarchy where each employee has someone they report to. This fits with the characteristics of a bureaucracy where there is a formalized system of authority and clear roles and responsibilities for each member.

Question 19

Peter and Mary applied for a job at Ben&Jen's Restaurant. Peter was friends with the owner of the restaurant, but Mary was better qualified and had experience working at another restaurant. The recruiting manager decided to hire Mary even though Peter was referred by the owner. Which of the following did the recruiting manager lead by to hire Mary?

Accepted Answer

The recruiting manager led by bureaucracy to hire Mary. Bureaucracy is a system of government in which power is exercised by a body of officials who are appointed and not elected. In this case, the recruiting manager is an official who is appointed by the owner of the restaurant. The recruiting manager is not elected by the employees of the restaurant, so he or she is not accountable to them. This allows the recruiting manager to make decisions based on his or her own judgment, without having to worry about the opinions of others. In this case, the recruiting manager decided to hire Mary even though Peter was referred by the owner. The recruiting manager made this decision based on his or her own judgment, without having to worry about the opinions of the owner or the other employees.

Question 20

Jason's manager was making him work overtime and refusing to pay him for the extra hours he was putting in. Jason approached the director of the company and explained his situation to him. The director took appropriate action against Jason's manager, reduced Jason's work hours, and paid him for the extra time he had earlier put in. Based on the given information, Jason's company is most likely a _____.

Accepted Answer

Jason's company is most likely a bureaucratic organization because the director took appropriate action against Jason's manager, reduced Jason's work hours, and paid him for the extra time he had earlier put in. This shows that the company has a clear hierarchy and that the director has the authority to make decisions that affect employees.

Quiz 2: The History of Management