Which of the following is a true statement regarding the appropriate use of the telephone in selling?
A) The telephone is an ineffective way to keep the customer informed.
B) The telephone provides instant communications at a lower cost than other methods.
C) The telephone should not be used to thank a customer.
D) Some customers prefer email contact for certain types of business transactions.
E) The telephone can be used to check in with customers after the sale.
Correct Answer:
Verified
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