Complaints from a customer should be viewed as:
A)a serious failure of the salesperson
B)a serious failure of customer service
C)an issue that should be dealt with at the executive level
D)a problem to be fixed by discounting future orders
E)an opportunity to strengthen the relationship

Question

Quizplus · Accepted Answer

Complaints from a customer should be viewed as an opportunity to strengthen the relationship. It provides an opportunity to address the concerns of the customer and find a solution that can meet their needs, which can lead to increased customer loyalty and retention. Additionally, addressing complaints can help identify areas for improvement in the sales and customer service process.

Complaints from a Customer Should Be Viewed As