Customer attrition can be related to all of the following causes except:
A)customers moving to new locations.
B)companies going out of business.
C)companies merging with another business.
D)prospects who are unqualified to buy.
E)customer dissatisfaction.

Question

Quizplus · Accepted Answer

Customer attrition refers to customers who stop doing business with a company. Customers moving to new locations, companies going out of business, and companies merging with another business are all external factors that can contribute to customer attrition. Customer dissatisfaction, however, is a major internal factor that can lead to customers switching to competing brands or simply discontinuing their purchases altogether. Prospects who are unqualified to buy are not considered customer attrition since they haven't engaged with the company yet.

Customer Attrition Can Be Related to All of the Following