How does Cabela's most likely facilitate excellent customer service?
A) developing information systems
B) hiring knowledgeable workers
C) providing product variety
D) offering free delivery
E) keeping prices low

Question

Quizplus · Accepted Answer

Hiring knowledgeable workers is essential to providing excellent customer service as they can easily respond to customer inquiries, provide product recommendations, and offer service solutions.

Answer: A and C
 Developing information systems can help Cabela's keep track of customer preferences and purchase history, enabling them to provide personalized recommendations and tailor their marketing efforts. Providing product variety also adds value to the customer experience as they can find everything they need in one place. However, these factors alone may not necessarily facilitate excellent customer service without knowledgeable workers to interact with customers.

Therefore, the best choices are a combination of B with A and/or C.

How Does Cabela's Most Likely Facilitate Excellent Customer Service