The LEAST likely reason that end-users of DirecTV are satisfied with the firm's customer service is that DirecTV ________.
A) provides useful information to all customer service representatives
B) places its own employees at third-party call centers to gain control
C) offers higher pay than cable providers to call center employees
D) gives customer service representatives free satellite TV
E) conducts all customer service functions in-house

Question

Quizplus · Accepted Answer

The least likely reason for customer satisfaction with DirecTV's customer service would be conducting all customer service functions in-house, as this alone does not guarantee excellent customer service. Other factors such as employee training, handling of customer complaints, and timely and accurate issue resolution are more important factors that contribute to customer satisfaction.

The LEAST Likely Reason That End-Users of DirecTV Are Satisfied