A _____ is the environment in which a customer and service provider interact.
A)service market
B)shared services center
C)service network
D)servicescape

Question

Quizplus · Accepted Answer

A servicescape refers to the physical environment in which a customer and service provider interact, including factors such as layout, design, cleanliness, and ambient conditions. The servicescape can have a significant impact on customer perceptions of the quality of service being provided, as well as their overall satisfaction with the service experience. The other options, while related to services, do not specifically refer to the environment in which the interaction occurs.

A _____ Is the Environment in Which a Customer and Service