Employing lean principles in the service sector can be challenging because:
A)waiting time in services cannot be reduced.
B)customers often participate in providing services.
C)large inventories are involved in providing services.
D)services have complex and inflexible supply chains.

Question

Quizplus · Accepted Answer

Lean principles focus on eliminating waste and striving for continuous improvement. In the service sector, customers often participate in the process, making it challenging to maintain a consistent flow of work and creating variability in the process. This results in difficulties in standardizing the process and reducing waste, which are fundamental principles of lean management. Lean principles can be applied to the service sector, but with tailored approaches that cater to the unique nature of service delivery.

Employing Lean Principles in the Service Sector Can Be Challenging