In operations management, quality is defined in terms of:
A)how well the ratio of cost to output fares.
B)how well a product satisfies customer preferences.
C)the number of defects per thousand units of output.
D)the time taken to inspect one unit of a product.

Question

Quizplus · Accepted Answer

Quality in operations management is closely related to customer satisfaction. Therefore, quality is best defined as how well a product satisfies customer preferences. While factors such as cost and time are important considerations, they are not necessarily the ultimate measure of quality. The number of defects per thousand units of output is an important indicator of quality but is only one aspect of it. Similarly, the time taken to inspect a unit is not a defining characteristic of quality in operations management.

In Operations Management, Quality Is Defined in Terms Of